Yaasmiyn Finlayson

Registered Behavior Technician | Behavioral Framework

08/2021 to 01/2024

• Model effective communication to ensure the caretaker and clients continued success in achieving goals created by BCBA
• Effectively execute skill acquisition programs with clients using the methodology of Applied Behavioral Analysis and learning theories
• Implement individualized treatment programs using the prescribed behavioral protocols under the supervision of a BCBA
• Collect and record data based on observable client behavior
• Attend weekly supervision meetings with BCBA and actively communicate with parents and BCBA about client goals and progress
• Protect the wellbeing of all clients during treatment sessions and when emergency situations arise
• Utilize safe, effective, and appropriate handling management and guidance procedures according to ABA standards, when working with clients.

• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Managed approximately 40 incoming calls and emails per day from customers.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Perform guest transactions, balance accounting reports, process reservations and credit cards, and prepare direct billings.
• Handle cash; make changes and balance cash drawer using proper cash handling procedures.
• Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property.
• Maintain a clean, neat and professional appearance of front desk and lobby area.
• Respond to guest inquiries, complaints, and concerns by assessing the situation and extending assistance to resolve the issue promptly.

• Managed approximately up to 10 staff members per day. Assisted with training, and delegation to maintain operational efficiency during peak hours.
• Maintained compliance with health, safety, and alcohol regulations, contributing to a clean and professional environment.
• Handled cash, reconciled receipts, and processed financial transactions in adherence to company policies.
• Maintained cash drawers over $500.00 and reconciled employee tips.
• Provided input to General Manager on operational improvements, helping to enhance guest experience and sales outcomes.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.

Sales Associate | Orangetheory Fitness

01/2018 to 07/2018

• Supported studio operations by managing member services, handling inquiries, and resolving issues, ensuring customer satisfaction.
• Processed membership transactions, refunds, and cancellations accurately and efficiently.
• Promoted special events and membership offerings, resulting in increased customer engagement and sales.
• Ensured high-quality customer service and maintained welcoming environment through daily interactions with clients.
• Trained new employees on studio policies, procedures, software systems, ensuring a seamless integration into the team.
• Implemented marketing strategies to promote studio to potential clients.

• Revitalized structured recess activities for over 100 elementary and middle school students that lived-in low-income neighborhood
• Developed activities that introduced active play in an effort to support the children's social and emotional skills
• Created team activities that promoted leadership, sportsmanship, and conflict resolution
• Garnered positive relationships with students and school staff to encourage a positive learning environment
• Provided multiple daily activities that included structured recess game stations, free play activities, organized gameplay & various recreational and mindful centered physical activities for a minimum of 20 kids per class.

• Coordinated daily activities and events for over 200 children, enhancing teamwork, leadership, and conflict resolution skills.
• Established and maintained positive relationships with parents, staff, and students, fostering a collaborative and inclusive atmosphere.
• Facilitated structured play programs that improved student engagement and promoted a healthy learning environment.
• Mentored participants individually or in small groups, providing guidance and support as they navigated through various challenges in their lives.

• Developed and led recreational programs for 100 children, ensuring a safe and enjoyable experience.
• Oversaw 14 employees on site and created an inclusive, safe, and welcoming environment for children and staff.
• Collaborated with fellow counselors, teachers, and members of the community to create memorable events that promoted teamwork and strengthened bonds among campers.
• Managed behavior and facilitated communication with parents and guardians regarding children's progress and well-being.
• Participated in and led regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
• Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
• Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
• Kept accurate records of each camper's medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.

Photo Specialist | Walgreens 05/2006 to 01/2008

• Managed daily photofinishing operations, ensuring fast and efficient service, while maintaining and troubleshooting equipment to minimize outages.
• Trained new employees on equipment usage and store policies, ensuring all team members were proficient and compliant.
• Led the team in exceeding department and district goals, contributing to the store's overall success.
• Addressed and resolved customer complaints, ensuring satisfaction and fostering long-term customer relationships.
• Supported restocking efforts and maintained store cleanliness, enhancing the shopping experience and driving sales.
• Demonstrated excellent time management, organization, and prioritization skills in a fast-paced retail environment.
• Operated photo department cash register to scan items and process checks and credit card transactions.