Yahaira Burgos Durand
Germantown
Summary
Strategic federal program analyst with 17 years of experience in mission-critical operations and data-driven decision-making. Expertise in system administration, training platform management, and workflow optimization enhances operational efficiency. Proven ability to troubleshoot complex systems and manage sensitive data, ensuring compliance with regulations and policies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
PROGRAM ANALYST (GS-0343-12)
FDA – Center for Tobacco Products (CTP)
Silver Spring
01.2017 - Current
- Conducted detailed analysis of vendor quotes, invoices, and financial data to ensure accuracy, compliance, and proper documentation.
- Developed monthly analytical reports on budget obligations, training activities, and operational trends to inform decision-making and improve program oversight.
- Managed technical systems and data administration for training platforms.
- Administered CTP Learning Hub; created and edited courses, user profiles, rosters, and certificates; troubleshot system issues and ensured data accuracy for enhanced user experience.
- Manage and maintain SharePoint sites for multiple program areas; ensure secure, accurate, and compliant content updates.
- Provide oversight for Telework, Work-Life, and Performance Management programs; ensure alignment with organizational policy and federal regulations.
- Collaborated with leadership to resolve barriers and maintain operational continuity.
- Conducted New Employee Orientation (NEO); managed sensitive onboarding data, coordinated presenters, and ensured compliance with policy requirements to facilitate smooth onboarding process.
- Created and updated SOPs governing system processes, financial obligations, and operational workflows.
- Led course management for Professional Development and Developing U programs; managed announcements, calendars, registration, and feedback cycles.
TRAINING SPECIALIST (GS-1712-09)
Department of Homeland Security
Washington
06.2012 - 01.2017
- Oversaw registration and provided LMS support for 15 leadership courses; improved system functionality through updates, troubleshooting, and process enhancements.
- Conducted data analysis on course effectiveness, participant feedback, and training trends for 22 HQ offices.
- Compiled detailed reports to provide insights on training effectiveness and participant engagement. on enrollment, course status, and system performance to inform training operations.
- Supported LMS platforms, conducted data analysis, and performed system updates to enhance cyber training environments.
- Developed communication products, internal websites, and digital content to support training operations.
HUMAN RESOURCES ASSISTANT (GS-0203-08)
Department of Homeland Security
Washington
05.2010 - 06.2012
- Processed high-volume data, conducted regulatory research, and navigated systems to support cyber compliance initiatives.
- Processed personnel actions requiring accuracy, regulatory compliance, and secure handling of sensitive data.
- Analyzed HR processes qualitatively and quantitatively, providing recommendations for enhancements.
- Reviewed federal regulations (5 CFR, 5 USC, Vet Guide) to maintain compliance and guide HR practices.
- Advised team members on using NFC and FHR Navigator systems effectively.
PROGRAM SUPPORT SPECIALIST (GS-0301-08)
Department of Veterans Affairs
Washington
06.2007 - 05.2010
- Managed 30–40 personnel action requests daily; ensured accuracy and timely processing.
- Oversaw Telework and Awards Programs; conducted analytical assessments to identify trends and ensure fairness.
- Provided operational support, tracked data, and oversaw awards program to ensure compliance and enhance program effectiveness.
- Developed budget tracking systems and managed supply budget alongside purchase card orders to maintain financial accountability.
INFORMATION MANAGER
United States Air Force
01.2002 - 02.2006
- Analyzed regulatory and policy communications to assess operational impacts and inform decision-making.
- Conducted qualitative and quantitative analyses of complex work processes; recommended actionable improvements.
- Developed and maintained databases for tracking certifications, performance reports, awards, and ensured data integrity.
- Processed 500+ performance reports and award packages; ensured accuracy and compliance.
Education
B.S. - Business Administration
University of the People
Skills
- Data analysis and reporting
- System troubleshooting
- Process optimization
- Project management
- Analytical problem-solving
- Technical learning
- Collaboration and communication
- Work ethic and discipline
- Budget management
- Project coordination
- LMS administration
Certification
- CompTIA A+ Certification
- Google IT Support Professional Certificate
- Google Data Analytics Certificate
- Per Scholas IT Support Training
Custom
- Veterans' Preference: 10-pt Compensable
- Citizenship: U.S.
- Eligible for Security Clearance
- Target Role: DoW Cyber Apprenticeship Program – Cyber Defense Track
Timeline
PROGRAM ANALYST (GS-0343-12)
FDA – Center for Tobacco Products (CTP)
01.2017 - Current
TRAINING SPECIALIST (GS-1712-09)
Department of Homeland Security
06.2012 - 01.2017
HUMAN RESOURCES ASSISTANT (GS-0203-08)
Department of Homeland Security
05.2010 - 06.2012
PROGRAM SUPPORT SPECIALIST (GS-0301-08)
Department of Veterans Affairs
06.2007 - 05.2010
INFORMATION MANAGER
United States Air Force
01.2002 - 02.2006
B.S. - Business Administration
University of the People