Yanet Ochoa
Annapolis
Summary
Detail-oriented and highly organized with experience in team management, customer service, administrative support, and bookkeeping. Skilled in managing office and store operations, scheduling, record keeping and financial tracking. Excellent communication, problem-solving, and the ability to multitask in fast paced environments.
Overview
6
6
years of professional experience
Work History
Team Leader
Rack Rooms Shoe Store
06.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Opening and closing store procedures
Secretary
K&B Cleaning
02.2020 - 08.2024
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
AAP Driving School
10.2019 - 04.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Annapolis Senior High School
Annapolis, MD06-2019
Associate of Arts -
Anne Arundel Community College
Arnold, MDSkills
- Complaint resolution
- Mentoring
- Coaching
- Shift scheduling
- Sales expertise
- Leading team meetings
- Account management
- Client service
- Work Planning and Prioritization
- Leadership
- People management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
Rack Rooms Shoe Store
06.2022 - Current
Secretary
K&B Cleaning
02.2020 - 08.2024
Receptionist
AAP Driving School
10.2019 - 04.2020
High School Diploma -
Annapolis Senior High School
Associate of Arts -
Anne Arundel Community College
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