Yanini Blanco
Frederick
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Marshalls
01.2017 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Customer Service Representative
Marshalls
03.2008 - 01.2017
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in English and Spanish.
- Developed a deep understanding of customer service principles and customer service best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dental Assistant
Washington Heights Dental Practice
03.2007 - 03.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
GED -
State University of New York
NY05-2008
Skills
- Customer service
- Conflict resolution
- Bilingual communication
- Time management
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Marshalls
01.2017 - 01.2025
Customer Service Representative
Marshalls
03.2008 - 01.2017
Dental Assistant
Washington Heights Dental Practice
03.2007 - 03.2008
GED -
State University of New York
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