Reading
Yannely Flores Armenta
Graduate Applicant
Long Beach
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Sales Associate
Kohls Department Store
09.2019 - Current
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Home Tutor
Self Employed Services
08.2016 - 12.2022
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed student confidence through positive reinforcement strategies.
- Created lesson plans, review worksheets and practice tests to prepare students for weekly tests and quizzes.
- Communicated with parents on students' progress.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA 05.2001 -
Skills
Customer service
Customer needs assessment
Listening skills
Teamwork and collaboration
Time management
Multi-tasking strength
Problem-solving skills
Reliable and punctual
Conflict resolution
Verbal and written communication
Microsoft proficiency
Interests
Writing
Painting
Timeline
Sales Associate
Kohls Department Store
09.2019 - Current
Home Tutor
Self Employed Services
08.2016 - 12.2022
Bachelor of Arts - Psychology
California State University, Long Beach
05.2001 -
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