Yanyan Wu

Cashier

Lucky Bamboo House

Randallstown

02.2006 - 01.2013

Processed customer transactions efficiently at a busy Asian dining establishment.
Maintained accurate cash drawer and balanced register at end of shifts.
Assisted customers with menu choices and answered questions about dishes.
Handled customer complaints professionally and resolved issues promptly.
Collaborated with kitchen staff to ensure timely order fulfillment during peak hours.
Implemented cleanliness standards by organizing work area and dining space daily.
Trained new cashiers on register operations and customer service best practices.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Operated cash register or POS system to receive payment by cash, check and credit card.
Collected payments and provided accurate change.
Greeted customers and answered any questions they had about the store's products and services.
Stocked shelves with merchandise when needed.
Performed other duties as assigned by management.
Helped customers find specific products, answered questions, and offered product advice.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Issued receipts, refunds, credits or change due to customers.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Trained new team members in cash register operation, stock procedures, and customer services.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Processed sales transactions to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Answered customer inquiries regarding store policies and procedures.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Built and maintained productive relationships with employees.
Offered customers carry-out service at completion of transaction.