Yarittza Gonzalez
Hyattsville
Summary
Dedicated and results-driven Front End Coordinator with extensive experience in high-volume retail environments, including leadership roles at Marshalls. Skilled in supervising front-end operations, delivering exceptional customer service, and leading teams to exceed performance goals. Proven ability to manage cash handling, resolve customer concerns, and maintain an organized, efficient checkout area. Recognized for strong leadership, attention to detail, and a commitment to creating a positive shopping experience. Adept at training staff, improving workflow, and supporting store management in day-to-day operations.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Leasing Professional
Southern Management
McLean
05.2025 - Current
- Assisted prospective residents with leasing inquiries and property tours.
- Managed lease agreements and ensured compliance with company policies.
- Coordinated resident events to foster community engagement and satisfaction.
- Detailed application requirements and answered questions from prospective tenants.
- Used conflict resolution skills to quickly resolve issues among residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Organized and conducted weekly apartment tours for prospective tenants.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Front End Coordinator
TJX Companies
Hyattsville
06.2023 - Current
- Coordinated daily operations for front-end team at a leading off-price retailer.
- Managed customer service inquiries to enhance shopper satisfaction and engagement.
- Assisted in training new staff on store policies and customer interaction techniques.
- Operated cash registers, processed sales, returns, and exchanges accurately.
- Maintained clean and organized front-end area, including restocking bags, receipt paper, and cleaning counters.
- Helped resolve customer issues or concerns promptly and professionally.
- Collaborated with team members to ensure smooth operations during high-traffic hours.
- Assisted with store opening/closing duties and end-of-day cash reconciliation.
- Promoted loyalty programs and store promotions to enhance customer engagement.
- Researched and prepared reports required by management or governmental agencies.
Education
Northwestern High School
Hyattsville, MarylandSkills
- Team Supervision & Training
- High-Volume Customer Service
- Front-End Operations & Cash Handling
- Conflict Resolution & Problem-Solving
- POS System Management (eg, NCR, Toshiba)
- Time Management & Task Delegation
- Opening/Closing Procedures
- Inventory & Supply Monitoring
Apartment Leasing & Sales
Customer Service & Resident Retention
Property Tours & Application Processing
Fair Housing Compliance
Leasing Software (Yardi, AppFolio, Entrata)
CRM & Lead Management
Conflict Resolution
Social Media & Listing Management
Rent Collection & Record Keeping
Time Management & Task Prioritization
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
As a creative and innovative individual I try to show my talents through my work as a florist. I have done work with many different objects and flowers. As well as decorating for events or parties, I am also a hands-on person. I enjoy learning about technical things including computers and how technology is improving. Reading is also a big thing I enjoy doing.
Timeline
Leasing Professional
Southern Management
05.2025 - Current
Front End Coordinator
TJX Companies
06.2023 - Current
Northwestern High School