Yasmeen Whitaker
Upper Marlboro
Summary
Diligent Customer Service Representative with a robust background in delivering exceptional customer experiences and a proven track record of efficiently resolving inquiries while maintaining high satisfaction rates. Expertise in leveraging strong communication and problem-solving skills to enhance customer interactions and foster loyalty. Additionally experienced in nurturing and developing children within supportive environments, utilizing organizational skills and adaptability to effectively manage daily routines and respond to evolving needs. Committed to creating positive, engaging atmospheres that promote growth and satisfaction for both customers and children.
Overview
5
5
years of professional experience
Work History
Private Nanny
TheNannyNetwork
Arlington
07.2024 - Current
- Supervised daily activities and educational development for children, ensuring a safe and nurturing environment.
- Developed personalized learning plans to support children's individual needs and interests.
- Coordinated schedules, including meals, naps, and recreational activities, promoting balanced routines.
- Implemented effective behavior management strategies, fostering positive attitudes and social skills among children.
- Trained junior staff on best practices for childcare and safety protocols, enhancing team efficiency.
Jovie
Jovie Childcare
Washington DC, MD/DC/VA
05.2021 - 07.2024
- Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
- Assisted children in development of social, communication and problem-solving skills.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Planned and implemented engaging activities to encourage creativity and expression.
- Established direct lines of communication with parents, notifying of concerning behavior or health issues.
- Built program plans for youth of varying ages to support growth and development.
- Supported growth, development and integration of immigrant children and families.
Teaching Internship
Hill Valley Academy
Mambo, Freetown, Sierra Leone
12.2023 - 03.2024
- 8th Grade Biology Teacher in Sierra Leone West Africa.
- Cambridge Curriculum Certified
- Childcare and counseling certifications
- Interhouse sports organizer
- Athletic sports coach
- Mentee to students
- Created lesson plans and activities for pupils.
- Fun and Bubbly Personality
Retail Store Associate
Macys Fulfillment Center
Annapolis, MD
07.2022 - 05.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier
Aldi
Landover, MD
10.2021 - 06.2022
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Bachelors - Political Science
University of Maryland Global Campus
Adelphi, MD05.2026
Associate Of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD05.2024
High School Diploma - undefined
St Vincent Pallotti High School
Laurel05.2020
Skills
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Basic Mathematics
- Diversity in cultures and languages
- Attentive
- Charismatic
- Team Leadership
- Friendly and Helpful
- Creative Arts Talent
- Behavior Management Techniques
- Infant Care and Feeding
- Child mentoring
- Tutor
Languages
English: Native/ Bilingual
Timeline
Private Nanny
TheNannyNetwork
07.2024 - Current
Teaching Internship
Hill Valley Academy
12.2023 - 03.2024
Retail Store Associate
Macys Fulfillment Center
07.2022 - 05.2023
Cashier
Aldi
10.2021 - 06.2022
Jovie
Jovie Childcare
05.2021 - 07.2024
Associate Of Arts - General Studies
Prince George's Community College
High School Diploma - undefined
St Vincent Pallotti High School
Bachelors - Political Science
University of Maryland Global Campus