Yazriel Mathias
Baltimore
Summary
Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Growing Smiles Children's Dentistry
2024.05 - 2024.08
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
Dental Receptionist
FCI Dental
2022.05 - 2024.05
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Communicated with insurance companies verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service Associate
Target
2020.08 - 2023.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Delivered online packages to guest
- Placed packages in correct bins and sections
Customer Service Cashier
Jcpennys
2017.11 - 2020.08
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Learned Fine jewelry and fuffilment positions and provided backup at key times.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
Education
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD06.2018
Skills
- Verbal and Written Communication
- Upselling Products and Services
- Order and Refund Processing
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Billing Adjustments and Refunds
- Team-Oriented and Cooperative
- Computer Proficiency
- Appointment Scheduling
- Patient Service
- Incoming Call Reception
Languages
English
Timeline
Dental Receptionist
Growing Smiles Children's Dentistry
2024.05 - 2024.08
Dental Receptionist
FCI Dental
2022.05 - 2024.05
Customer Service Associate
Target
2020.08 - 2023.05
Customer Service Cashier
Jcpennys
2017.11 - 2020.08
High School Diploma -
Kenwood High School Ib And Sports Science
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