YEIMY LEIVA FLORES
Laurel
Summary
Dedicated professional with a strong background in customer service and property management. Known for efficiently coordinating maintenance requests and delivering exceptional support to residents, ensuring a high level of satisfaction. Strong organizational skills contribute to streamlined operations and a positive community environment.
Overview
1
1
Language
8
8
years of professional experience
Work History
Property Management Assistant
Equity Lifestyle Properties
03.2022 - Current
- Coordinate maintenance requests and ensure timely follow-up to support efficient property operations.
- Provided front-office support to residents, addressing inquiries and service needs to enhance resident satisfaction.
- Assist with administrative functions including documentation, filing, data entry, and resident account management.
- Maintained organized office workflows, fostering a positive community environment and ensuring efficient operations.
Sales Consultant
The Body Shop
11.2020 - 09.2021
- Provided expert guidance on skincare and beauty products, enhancing customer purchasing experience.
- Executed transactions, returns, and exchanges accurately, ensuring compliance with company policies.
- Managed inventory, restocked shelves, and created visually appealing displays to maintain brand standards.
Sales Associate
Journeys
Arundel Mills Mall
06.2019 - 11.2020
- Utilized product knowledge and upselling techniques to enhance customer experience and increase revenue.
- Delivered customer service and tailored product recommendations to enhance sales performance.
- Ensured appealing store presentation, organized inventory efficiently, and facilitated daily operations.
Cashier
Sweet Frog
Laurel
05.2018 - 11.2018
- Operated POS systems and processed customer transactions accurately, enhancing customer satisfaction.
- Ensured a clean and welcoming store environment while delivering friendly customer service.
- Ensured shelves were stocked with products to meet customer demand. and maintaining product availability.
Education
High School Diploma -
Meade High School
Fort Meade, MD01-2019
Skills
- Property Management Assistance
- Administrative Support
- Rent processing
- Account management
- Inventory management
- Microsoft Office skills
- Time management
- Team Coordination
- Team collaboration
- Customer Service Excellence
- Conflict Resolution
- Cross-Cultural Communication
- Problem solving
Languages
Spanish
Professional
Timeline
Property Management Assistant
Equity Lifestyle Properties
03.2022 - Current
Sales Consultant
The Body Shop
11.2020 - 09.2021
Sales Associate
Journeys
06.2019 - 11.2020
Cashier
Sweet Frog
05.2018 - 11.2018
High School Diploma -
Meade High School