Yessica Escobar
Silver Spring
Summary
Bilingual Patient Access Representative and Patient Service Coordinator with over 4 years of experience in dynamic hospital and specialty clinic environments. Expertise in patient registration, insurance verification, appointment scheduling, and point-of-service collections ensures seamless operations while maintaining accuracy and confidentiality. Committed to delivering exceptional patient-centered service by providing reliable information on insurance coverage, financial options, and documentation requirements. Proficient in scheduling and database management to enhance communication efficiency and effectively address client needs, resulting in improved engagement strategies and overall service quality.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Shady Grove Fertility Center
09.2025 - Current
- Addressed patient inquiries and concerns, providing empathetic support and effective problem-solving solutions.
- Streamlined appointment scheduling system, improving workflow efficiency and reducing wait times for patients.
- Implemented electronic health record (EHR) updates to maintain accurate patient information across systems.
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
Patient Service Coordinator
Johns Hopkins Surgery Center
03.2022 - Current
- Perform patient registration by collecting and verifying demographic and insurance information
- Verify eligibility and benefits; communicate financial responsibility to patients
- Collect copays and time-of-service payments, reducing financial risk
- Maintain accurate patient records in EMR system while ensuring HIPAA compliance
- Prepare and obtain required patient documentation, including consents and forms
- Coordinate with clinical staff to support efficient patient flow in a high-volume surgical setting
Receptionist (ENT Department)
Montgomery County
04.2021 - 04.2022
- Registered patients and scheduled appointments in a busy specialty clinic
- Verified insurance and entered accurate patient demographics into system
- Provided front-desk support, including answering phones and assisting patients
- Maintained exam rooms, including cleaning, stocking, and instrument sterilization
Receptionist
Pain & Injury Center of Greater Washington
06.2017 - 03.2021
- Managed patient scheduling, registration, and intake processes
- Verified insurance coverage and assisted with eligibility checks
- Maintained confidentiality of patient medical and financial information (HIPAA)
- Assisted patients in urgent situations, ensuring timely support
- Performed urine specimen collection and documented patient services
Education
High School Diploma -
Wheaton High School
Silver Spring, MDSkills
- Patient Registration & Intake
- Insurance Verification & Eligibility
- Point-of-Service Collections & Copays
- Patient Scheduling & Coordination
- EMR/EHR Systems
- HIPAA Compliance & Patient Confidentiality
- Prior Authorizations & Referrals
- Medical Terminology
- Bilingual: English & Spanish
- Microsoft Office (Word, Excel, Outlook)
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Spanish fluency
Additional Information
- Bilingual: Fluent in English and Spanish
- Strong communication, multitasking, and organizational skills
Timeline
Patient Access Representative
Shady Grove Fertility Center
09.2025 - Current
Patient Service Coordinator
Johns Hopkins Surgery Center
03.2022 - Current
Receptionist (ENT Department)
Montgomery County
04.2021 - 04.2022
Receptionist
Pain & Injury Center of Greater Washington
06.2017 - 03.2021
High School Diploma -
Wheaton High School