Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yoana Gonsalez

Silver Spring

Summary

Dedicated Lobby Attendant with 3 years of enthusiastic experience keeping busy building lobby safe, clean and welcoming. Hospitable people-person well-versed at remembering names and recognizing people to enhance security and sense of community. Committed to maintaining high property value and sense of order to fulfill property management's objectives. Fast of learning new skills Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced Housekeeper Supervisor with background in managing cleaning teams for residential and commercial properties. Strengths include training staff on efficient cleaning techniques, ensuring high standards of cleanliness, and coordinating tasks according to priority and personnel abilities. Proven ability to manage supplies inventory, establish rapport with clients, and maintain a safe working environment. Previous roles have resulted in improved team efficiency, consistently impeccable facilities, and high customer satisfaction rates.

Detail-focused Housekeeper Supervisor known for maintaining high standards of cleanliness and organization while efficiently completing tasks. Possess specialized skills in staff training, inventory management, and quality control procedures. Excel in communication, team leadership, and problem-solving to enhance operational effectiveness and employee satisfaction.

High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.

Overview

3
3
years of professional experience

Work History

Housekeeper Supervisor

StepStone Hospitality
Silver Spring
08.2023 - 05.2025
  • Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
  • Supervised daily activities of housekeepers including room cleaning, linen stocking, laundry operations.
  • Conducted regular inspections of guest rooms, public areas and back-of-house areas for cleanliness, tidiness and safety standards.
  • Performed periodic inventory checks of all equipment used by housekeeping staff.
  • Provided guidance on proper use of chemicals for cleaning purposes.
  • Verified each completed room against standard plans to maintain consistency.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
  • Assisted with special projects as needed such as deep cleaning tasks or organizing events and functions within the hotel premises.
  • Monitored the quality of housekeeping services provided to guests.
  • Handled customer complaints in a courteous manner while ensuring satisfaction.
  • Inspected vacant rooms to ensure that they meet established standards prior to being rented out again.
  • Ensured staff compliance with company policies and procedures.

Housekeeping Lobby Attendant

StepStone Hospitality
Silver Spring
04.2022 - 08.2024
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Provided guests with information on hotel services and room features.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Responded promptly to requests from guests and other departments.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
  • Ensured that all public areas were kept neat and tidy at all times.
  • Organized and cleaned lobby continually, maintaining clean, safe, secure and inviting appearance to full satisfaction of building management and residents.

Education

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
06.2023

Skills

  • Discretion and Confidentiality
  • Guest Relations
  • Strong Organization
  • Excellent customer service
  • Problem-Solving
  • Multitasking
  • Teamwork and Collaboration
  • Customer Service
  • Staff management
  • Quality inspections
  • Inventory management
  • Time management
  • Dusting furniture
  • Task assignment
  • Room occupancy verification
  • Folding clean laundry
  • Laundry operations
  • Vacuuming and sweeping

Timeline

Housekeeper Supervisor

StepStone Hospitality
08.2023 - 05.2025

Housekeeping Lobby Attendant

StepStone Hospitality
04.2022 - 08.2024

High School Diploma -

Montgomery Blair High School
Yoana Gonsalez