Yocasta Pena
Gaithersburg,MD
Summary
Dynamic, experienced, professional and results driven professional with more than six years of experience. Well-grounded expertise in areas of healthcare business office operations, clinical policies and procedures. Proven track record of providing quality customer service, following all state and local regulations, departmental development, maintaining confidentiality, meeting benchmarks and delivering efficient and high-quality results.
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Overview
17
17
years of professional experience
Work History
Police Officer
City of Takoma Park Police Department
Takoma Park, MD
04.2025 - Current
- Enforced local laws and regulations to maintain community safety and order.
- Conducted thorough investigations of criminal activity, gathering evidence and interviewing witnesses.
- Collaborated with community organizations to enhance public safety initiatives and outreach programs.
- Developed training programs for new recruits, focusing on operational protocols and community engagement strategies.
- Implemented crime prevention strategies, resulting in reduced incidents in targeted areas of the community.
- Led incident response efforts, coordinating with emergency services to ensure effective management of critical situations.
- Mentored junior officers, providing guidance on patrol techniques and legal procedures to enhance team performance.
- Analyzed crime trends to inform strategic planning and resource allocation within the department.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
Special Police Officer
DC Housing Authority
District Of Columbia, Washington DC
09.2024 - 04.2025
- Public safety, make arrest, patrol the area, check the fire stairs, ensure school safety passage, check residential area.
- Enforced safety regulations to maintain secure environments within housing facilities.
- Conducted regular patrols to deter criminal activity and ensure resident safety.
- Responded swiftly to emergency situations, coordinating with local law enforcement as needed.
- Assisted in developing security protocols to enhance operational effectiveness and community trust.
- Collaborated with housing management to address resident concerns regarding safety issues promptly.
- Implemented community outreach initiatives to foster positive relationships between residents and law enforcement.
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
- Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
- Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
- Supported the investigation process by collecting evidence, documenting findings, and testifying in court when required.
- Contributed to the maintenance of a safe working environment within assigned facilities by monitoring alarm systems and ensuring facility compliance with applicable security regulations.
- Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
- Detected potential security threats through diligent observation and proactive problem-solving skills.
- Provided first aid to injured individuals, demonstrating compassion while adhering to proper medical protocols.
- Developed strong relationships within the community by attending meetings, addressing concerns, and fostering open communication between residents and law enforcement agencies.
- Maintained order during special events, ensuring a safe environment for attendees and participants.
- Demonstrated sound judgment under pressure while responding quickly to urgent situations, preserving public safety and minimizing harm.
- Responded to emergency calls to provide assistance to citizens in need.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Emergency Department Technician
Adventist Health Shady Grove Medical Center
Rockville, MD
04.2024 - 09.2024
- Maintain safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
- Transport patients in and out of taxis, ambulances, cars, and helicopters
- Lifting patients on and off beds, to and from special service and treatment areas such as operating rooms using wheelchairs or moveable beds
- Comfort patients and their families by offering support and encouragement
- Being punctual and attentive to procedure schedules, demonstrating caring and cultural sensitivity
- Transport equipment and supplies by picking-up requisitioned orders and delivering them to assigned treatment and patient care areas
- Transport laboratory specimens by picking-up specimens and delivering them to specified laboratory
- Transport deceased patients by following protocols and delivering them to the mortuary
- Updates job knowledge by participating in educational opportunities.
- Enhance health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
OBGYN, Orthopedic Department, Doctor/Nursing Assistant
Kaiser Permanent, Gaithersburg, MD
Gaithersburg, MD
09.2015 - 01.2023
- Preparing the patient for the medical examination
- Assists with inventory and requisition of required supplies; keeps exam and procedure rooms adequately stocked at all times
- Performing assigned clinical tasks and/or procedures
- Performs clinical tasks and/or procedures appropriate to targeted patient population under the delegation and supervision of a registered nurse
- Documents all care given and actions taken on behalf of the patient in Kaiser Permanente HealthConnect
- Facilitates smooth and efficient operation of the clinical department by monitoring the flow of patients and intervening as appropriate to minimize wait times and promote a positive experience for the patient
OR/PAC U Assistant
Shady Grove Fertility Center, Rockville, MD
Rockville, MD
09.2021 - 02.2022
- Assisting as scrub technician in the OR
- Proper sterile and aseptic technique and setup/use of equipment
- Preparing rooms for all procedures while ensuring necessary instruments, supplies and equipment are available
- Technical skill in the care and use of instruments, supplies and equipment used during a surgical procedure
- Proper sanitary maintenance of equipment according to OSHA guidelines
- Using autoclave and clean per protocol
- Providing ultrasound guidance under physician’s supervision during transfers
- Comforting patients by anticipating anxieties, answering questions, providing support
Emergency Department Technician
Holy Cross Hospital, Germantown, MD
Germantown, MD
02.2016 - 11.2021
- Maintain safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
- Transport patients in and out of taxis, ambulances, cars, and helicopters
- Lifting patients on and off beds, to and from special service and treatment areas such as operating rooms using wheelchairs or moveable beds
- Comfort patients and their families by offering support and encouragement
- Being punctual and attentive to procedure schedules, demonstrating caring and cultural sensitivity
- Transport equipment and supplies by picking-up requisitioned orders and delivering them to assigned treatment and patient care areas
- Transport laboratory specimens by picking-up specimens and delivering them to specified laboratory
- Transport deceased patients by following protocols and delivering them to the mortuary
- Updates job knowledge by participating in educational opportunities.
- Enhance health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Orthopedic Clinical Skills & Knowledge Patient Documentation
Kaiser Permanent, Gaithersburg, MD
Gaithersburg, MD
11.2017 - 09.2021
- Patient history taking.
- Managing clinical flow
- Injury evaluation
- Patient Education
- Diagnostic imaging ordering
- Communication with staff and patients
- Sterilizing equipment & make sure there are adequate supplies for surgery
- Prepare patients for surgery
- Assist surgeons during surgery
Certified Nursing Assistant/Patient Transport
Holy Cross Hospital, Germantown, MD
Germantown, MD
06.2015 - 02.2016
- Maintain safe, secure, and healthy work environment by following standards and procedures; complying with federal and state legal regulations and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements
- Transport patients in and out of taxis, ambulances, cars, and helicopters
- Lifting patients on and off beds, to and from special service and treatment areas such as operating rooms using wheelchairs or moveable beds
- Comfort patients and their families by offering support and encouragement
- Being punctual and attentive to procedure schedules, demonstrating caring and cultural sensitivity
- Transport equipment and supplies by picking-up requisitioned orders and delivering them to assigned treatment and patient care areas
- Transport laboratory specimens by picking-up specimens and delivering them to specified laboratory
- Transport deceased patients by following protocols and delivering them to the mortuary
- Updates job knowledge by participating in educational opportunities.
- Enhance health care organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Receptionist/Assistant Manager
Dynaxys, Silver Spring, MD
Silver Spring, MD
11.2011 - 06.2014
- Knowledge of principles and practices of basic office management
- Welcome visitors, determine nature of business and direct visitors to suitable employee
- Superior customer service and computer skills with proficiency in MS word, Outlook, and Excel
- Answer all incoming calls and handled caller's inquiries
- Receive and route mail and office supplies
- Monitor visitor access and issues passes
- Provide word-processing and clerical supporter form data entry
- Provided administrative services for the HR manager
- Provide data support to all departments
- Catering for the company's meetings, event's, and External clients
Radiology Tech Aid / Patient Coordinator
Shady Grove Radiology, Gaithersburg, MD
Gaithersburg, MD
11.2008 - 07.2009
- Greet customer and provide excellent customer service
- Schedule appointment, answer multi-phone lines and collect co-pays
- Organize and maintain patient orders and files
- Enter ICD-9 codes for each exam in the computer
- Obtained patient's cooperation and helped reduce patient anxiety by explaining procedures and establishing a comfortable environment
- Perform between 10-17 Bone Density exams per day
- Preformed radiography exams including Lower Spine (Lumbar Vertebrae), Narrow Neck (Femur), Hip Joint, and Bones in your Forearm
- Conduct necessary quality assurance procedures on all images before and after
- Safeguarded patients by performing all measures to protect from unwarranted radiation exposure and infection; provided them with care and comfort while complying with safety, health, and sanitation standards
Education
High School Diploma -
Los Palmares
Dominican Republic09.1999
Some College (No Degree) - General Studies
Montgomery College
Rockville, MD06-2011
Skills
- Bilingual English/Spanish (Translation, Interpret-written & verbal)
- Technical/Data Base Management: Windows 2000/XP, Microsoft Word/Excel/Outlook/Power Point
- Administrative Skills: Scheduling, Record Management, Triage, Insurance Preparation and Verification, Billing and Collecting, Referrals, Financial Transactions, Patient Ledger, Patient Reception and Ordering/Restocking Supplies
- Clinical Skills: IM/ID/SubQ Injections, IV Administration, EKG, Phlebotomy/Venipuncture/Capillary Puncture, Sterile Procedures, Wound Dressing, Remove Sutures, Strep/Urinalysis Testing, Explain Treatment Procedures and Obtain Patient History/Vitals
Languages
Spanish
Full Professional
Timeline
Police Officer
City of Takoma Park Police Department
04.2025 - Current
Special Police Officer
DC Housing Authority
09.2024 - 04.2025
Emergency Department Technician
Adventist Health Shady Grove Medical Center
04.2024 - 09.2024
OR/PAC U Assistant
Shady Grove Fertility Center, Rockville, MD
09.2021 - 02.2022
Orthopedic Clinical Skills & Knowledge Patient Documentation
Kaiser Permanent, Gaithersburg, MD
11.2017 - 09.2021
Emergency Department Technician
Holy Cross Hospital, Germantown, MD
02.2016 - 11.2021
OBGYN, Orthopedic Department, Doctor/Nursing Assistant
Kaiser Permanent, Gaithersburg, MD
09.2015 - 01.2023
Certified Nursing Assistant/Patient Transport
Holy Cross Hospital, Germantown, MD
06.2015 - 02.2016
Receptionist/Assistant Manager
Dynaxys, Silver Spring, MD
11.2011 - 06.2014
Radiology Tech Aid / Patient Coordinator
Shady Grove Radiology, Gaithersburg, MD
11.2008 - 07.2009
High School Diploma -
Los Palmares
Some College (No Degree) - General Studies
Montgomery College