Yohannes Abate
Winter Springs
Summary
Accomplished Station Manager with a proven track record at Ethiopian Airlines, enhancing operational efficiency and customer satisfaction. Expert in budget development and staff scheduling, I spearheaded initiatives that achieved 100% compliance increase. Skilled in fostering vendor relationships and adept at strategic planning, my leadership significantly boosted profitability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Valet Manager
u street Holdings
Baltimore
10.2024 - Current
- Organized special events and provided valet services as needed during peak times or holidays.
- Coordinated staff activities and provided training to improve skills.
- Collaborated with staff members to plan training seminars and team-building events.
Station Manager
Ethiopian Airlines
Frankfurt
10.2021 - 08.2023
- Employed and to manage all financial matters of the airport, increasing profitability by 100%
- Oversaw administration activities of airport office for 2 years
- Facilitate smooth airport operations, coordinating check in, ticketing, boarding activities
- Managed key internal and external relations with agencies and departments including airport immigration, AOC, customs, border police, Embassies and different diplomatic entities
- Managed daily flight operation of the airport for flight safety and passengers' convenience and play key role on imported Covid related humanitarian products for south Africa
- Initiated operational changes that resulted in attaining 100% OTP
- Managed daily documentation and visa check for all passenger departing from Germany station
- Monitor daily documentation and visa requests arriving to Germany
- Expertly resolved complex customer complaints in line company protocols
Station Manager
Ethiopian Airlines
Johannesburg
09.2019 - 09.2021
- Oversaw administration activities of airport office for 3 years
- Facilitate smooth airport operations, coordinating check in, ticketing, boarding activities
- Managed key internal and external relations with agencies and departments including airport immigration, AOC, customs, Port health, Embassies and different diplomatic entities
- Managed daily flight operation of the airport for flight safety and passengers' convenience and play key role on imported Covid related humanitarian products for south Africa
- Initiated operational changes that resulted in attaining 100% OTP
- Managed daily documentation and visa check for all passenger departing from Johannesburg station
- Detected failures by performing accurate roots cause analysis, implementing corrective actions
- Implemented, streamlined and managed an effective QMS, identifying gaps and facilitating improvements that led to 100% compliance increase in initiatives audited
- Implemented ramp operation audit program that reduced traceability quality issues by 100%
- Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction
- Ensure safely compliance of the ADD HUB Airport
- Perform continues airport audit
- Plan, Coordinating all the airport ramp activities
- Monitoring the proper compliance of safety and standards by the staff working at apron
- Supervise the proper loading and unloading activities of customer bags and cargo considering the weight and balance of the aircraft
- Control of a staff attendance
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Contributed to development, implementation and execution of maintenance programs
A/QMS and SMS Manager
Ethiopian Airlines
09.2016 - 09.2019
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Airport Apron Services Supervisor
Ethiopian Airlines
04.2015 - 09.2016
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies, job duties, and performance expectations.
Various roles at Ethiopian Airlines Airport operation
Ethiopian Airlines
06.2007 - 04.2015
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Arts Degree - Economics
Debub University
E07.2006
Skills
- Work planning
- Budget development
- Operating procedures
- Staff scheduling
- Fleet management
- Vendor relationship management
Certification
- Certificate in Information Technology
- Certificate on Weight and Balance
- Certificate in Dangerous Goods with Category 9
- Successful Certification of ISAGO Lead Auditor Course
References
References will be presented upon request.
Timeline
Valet Manager
u street Holdings
10.2024 - Current
Station Manager
Ethiopian Airlines
10.2021 - 08.2023
Station Manager
Ethiopian Airlines
09.2019 - 09.2021
A/QMS and SMS Manager
Ethiopian Airlines
09.2016 - 09.2019
Airport Apron Services Supervisor
Ethiopian Airlines
04.2015 - 09.2016
Various roles at Ethiopian Airlines Airport operation
Ethiopian Airlines
06.2007 - 04.2015
Bachelor of Arts Degree - Economics
Debub University
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