Yolanda Berrios
Rosedale
Summary
Dynamic and detail-oriented professional with extensive experience at Aguilar’s Pediatric, excelling in customer service and document management. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Recognized for maintaining a safe environment and efficiently managing sensitive information while supporting administrative functions.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Aguilar’s pediatric
Rosedale
2024.09 - Current
- Maintained a clean and organized reception area to uphold company image.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Reorder
Medi-rent
Baltimore
2024.08 - 2024.09
- Documented detailed reports of daily activities within the call center environment.
- Monitored call center operations ensuring compliance with established policies and procedures.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Amazon Associated
Amazon Inc
Sparrows Point
2023.06 - 2024.08
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Verified accuracy of items picked against packing list.
- Prepared outgoing shipments by packing and labeling them appropriately.
- Prepared documents such as purchase orders, invoices, packing slips.
- Prepared documents such as packing lists, shipping labels.
Cashier
McDonald's Restaurant
Dundalk
2022.06 - 2022.09
- Used suggestive selling techniques to promote add-on sales.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Dundalk High School
Dundalk, Maryland2023-06
Skills
- Counting money
- Costumer service
- Communication
- Problem solving
- Document management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk Receptionist
Aguilar’s pediatric
2024.09 - Current
Reorder
Medi-rent
2024.08 - 2024.09
Amazon Associated
Amazon Inc
2023.06 - 2024.08
Cashier
McDonald's Restaurant
2022.06 - 2022.09
High School Diploma -
Dundalk High School