YOLANDA McKoy
Catonsville,MD
Summary
Thorough Operations Lead with 25 years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
24
24
years of professional experience
Work History
Operations Lead
Restoration Hardware
11.2020 - Current
- Managed and allocated staff and material resources to meet production goals.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities
- Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
- Motivated and trained employees to maximize team productivity.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Supervisor
Gardiners Furniture
09.1999 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems.
Education
GED -
Carver Vocational-Technical High School
Baltimore, MD06.1996
No Degree - Hospitality Administration And Management
University of Phoenix
Tempe, AZSkills
- Shipping/Receiving
- Returns lead
- Inbound/Outbound
- Cycle Counting
- Inventory Control
- Dispatching
- Customer Service
- Invoicing
- Operation lead
- Logistics
- Scheduling
- Business negotiation knowledge
Timeline
Operations Lead
Restoration Hardware
11.2020 - Current
Supervisor
Gardiners Furniture
09.1999 - 07.2020
GED -
Carver Vocational-Technical High School
No Degree - Hospitality Administration And Management
University of Phoenix
Similar Profiles
Kaylee DelongKaylee Delong
Scheduling Agent at Restoration HardwareScheduling Agent at Restoration Hardware
Narender LnuNarender Lnu
Kitchen Staff Member at Restoration HardwareKitchen Staff Member at Restoration Hardware
Avalon DeVriesAvalon DeVries
Hostess at Restoration HardwareHostess at Restoration Hardware