Yomaris Encarnacion
Rockville
Summary
Detail-oriented and compassionate Medical Front Desk Professional with experience in orthopedic and allergy specialty practices. Skilled in high-volume scheduling, insurance verification, EHR documentation, and payment processing while maintaining strict HIPAA compliance. Recognized for creating a welcoming patient experience, resolving concerns efficiently, and ensuring smooth front office operations. Proven ability to multitask in fast-paced clinical environments while collaborating closely with providers and administrative teams to support high-quality patient care.
Overview
6
6
years of professional experience
Work History
Medical Front Desk Representative
AllerVie Health
Germantown, MD
09.2025 - Current
- Greet and check in an average of 40–60 patients daily, ensuring accurate demographic and insurance verification in IMS EHR
- Manage high-volume call traffic (50+ calls per day), triaging inquiries and scheduling, rescheduling, or confirming appointments with efficiency and professionalism
- Collect co-pays and service payments at time of visit, accurately posting transactions and explaining billing policies to reduce payment discrepancies
- Verify insurance eligibility and benefits prior to appointments, minimizing claim denials and delays in reimbursement
- Maintain HIPAA-compliant patient records through scanning, documentation, and data entry with a strong focus on accuracy
- Coordinate daily with providers, medical assistants, call center and billing teams to ensure smooth patient flow and reduced wait times
MVA/Worker's Compensation Patient Coordinator
Aligned Orthopedic Partners
Bethesda, MD
03.2025 - 08.2025
- Coordinated care for 50+ active MVA and Worker's Compensation cases, ensuring accurate documentation and timely communication
- Verified insurance coverage and obtained prior authorizations from adjusters to prevent treatment delays
- Scheduled appointments and follow-ups across multiple providers and locations, optimizing calendar efficiency
- Communicated with patients, attorneys, and adjusters via phone and email to resolve account and scheduling issues
- Entered detailed patient demographics, medical history, and claim information into Allscripts EHR with high accuracy
- Collaborated cross-functionally with billing, DME, clinical, and physical therapy departments to streamline patient care
Front Desk Representative
Goldfish Swim School
Gaithersburg, MD
11.2023 - 02.2025
- Managed front desk operations, assisting 30+ families daily with enrollment, scheduling, and policy inquiries
- Processed payments, withdrawals, and schedule changes while maintaining accurate financial records
- Reconciled daily electronic transactions and payment reports to ensure accuracy and compliance with company policies
- Organized administrative records and maintained facility readiness to support a positive customer experience
- Responded promptly to phone and email inquiries, delivering professional and friendly service
Team Member
Krispy Kreme
Rockville, MD
11.2020 - 06.2023
- Delivered high-quality customer service in a fast-paced environment serving 100+ customers per shift
- Processed cash, credit, and mobile transactions with accuracy and accountability
- Maintained cleanliness and adhered to company operational standards
Data Entry / Mail Clerk
Orthopedic Billing Consultants
Rockville, MD
06.2020 - 09.2020
- Entered and verified patient billing data with strong attention to detail, reducing documentation errors
- Researched and updated insurance claims to ensure accurate processing
- Organized and distributed incoming/outgoing mail to support efficient billing operations
Education
Coursework Completed - Bachelor of Science in Information Systems
Towson University
Towson, MD12-2023
High School Diploma -
Rockville High School
Rockville, MD06.2022
Skills
- Problem-solving skills
- Time management
- Organizational skills
- Listening skills
- Attention to detail
- Welcoming guests
Timeline
Medical Front Desk Representative
AllerVie Health
09.2025 - Current
MVA/Worker's Compensation Patient Coordinator
Aligned Orthopedic Partners
03.2025 - 08.2025
Front Desk Representative
Goldfish Swim School
11.2023 - 02.2025
Team Member
Krispy Kreme
11.2020 - 06.2023
Data Entry / Mail Clerk
Orthopedic Billing Consultants
06.2020 - 09.2020
Coursework Completed - Bachelor of Science in Information Systems
Towson University
High School Diploma -
Rockville High School