Young Park
Frederick,MD
Summary
Accomplished GNA and Customer Service Manager with a proven track record at Lorien Mount Airy, excelling in patient care and team collaboration. Demonstrated expertise in HIPAA compliance and problem-solving, significantly enhancing patient satisfaction and operational efficiency. Skilled in empathetic care and data interpretation, adept at fostering positive outcomes in high-stakes environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GNA
Lorien Mount Airy
01.2024 - Current
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
- Recognized early warning signs of potential health issues among residents and promptly alerted nursing staff for further assessment or intervention as necessary.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Facilitated smooth transitions between shifts through clear communication with colleagues regarding ongoing patient needs and concerns.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 12 residents under long-term care.
GNA
Lorien Columbia
06.2023 - 01.2024
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
- Provided attentive care during patient mealtimes, ensuring appropriate dietary restrictions were followed and assisting with feeding as needed.
- Educated family members on proper caregiving techniques for their loved ones in order to ensure continuity of care at home after discharge from the facility.
- Enhanced quality of life for disabled patients by assisting them with adaptive equipment usage and mobility exercises.
- Assisted patients with daily living activities, promoting independence and dignity within the healthcare setting.
- Followed directions of licensed nurses to administer medications and treatments.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 12+ residents under long-term care.
Customer Service Manager
H-mart
06.2018 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor of Science - Food And Nutrition
Mokpo University
Chunnam , South KoreaSkills
- Data Interpretation
- Teamwork and Collaboration
- Problem-Solving
- Patient Care
- Basic Life Support
- Empathy and Compassionate Care
- HIPAA Compliance
- Adaptability and Flexibility
- CNA Certification
- CPR Certification
- Activities of Daily Living ADL Support
- Catheter Care
- Meal Preparation
- Feeding Assistance
- Patient Positioning
- Dementia and Alzheimer's knowledge
Certification
- CNA - Certified Nursing Assistant-A00209603
- CMA - Certified Medication Assistant-MT0157842
Timeline
GNA
Lorien Mount Airy
01.2024 - Current
GNA
Lorien Columbia
06.2023 - 01.2024
Customer Service Manager
H-mart
06.2018 - 03.2023
Bachelor of Science - Food And Nutrition
Mokpo University
- CNA - Certified Nursing Assistant-A00209603
- CMA - Certified Medication Assistant-MT0157842
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