Yousra Malek
Baltimore
Summary
Enthusiastic team player with strong communication skills and a focus on customer service. Experienced in research analysis and time management, poised to contribute positively to team projects. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Glen Burnie
06.2025 - Current
- Operated forklifts to move products throughout the warehouse efficiently.
- Managed inventory by scanning items and updating stock levels accurately.
- Packed and labeled products for shipment following company guidelines.
- Maintained a clean and organized workspace to ensure safety standards.
- Collaborated with team members to streamline order fulfillment processes.
- Conducted quality checks on outgoing shipments to ensure accuracy.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
- Investigated any reported problems regarding shipping errors or damages.
- Collaborated closely with other departments on special projects as needed.
- Provided assistance in loading and unloading containers from ships and trains.
Volunteer
Volunteer, Local Food Bank
Windsor Mill
06.2023 - 08.2025
- Assisted in organizing community events to promote local outreach initiatives.
- Communicated with participants about event details and logistical arrangements.
- Maintained records of volunteer hours and contributions for reporting purposes.
- Engaged with community members to gather feedback on program effectiveness.
- Organized and maintained records of volunteer hours and donations.
Volunteer Coordinator
Mosque ISB
Windsor Mill
02.2025 - 04.2025
- Coordinated volunteer recruitment efforts to build diverse support teams.
- Developed training materials for new volunteers to ensure effective onboarding.
- Communicated regularly with volunteers to address concerns and provide updates.
- Organized community outreach programs to raise awareness of volunteer opportunities.
- Collaborated with local organizations to strengthen partnerships and volunteer initiatives.
- Communicated regularly with volunteers, assisting with issues and questions.
Cashier Team Lead
Marshalls Retail Store
Windsor Mill
07.2024 - 04.2025
- Supervised cashier operations, ensuring smooth and efficient service during peak hours.
- Managed cash handling procedures, maintaining accurate drawer balances throughout shifts.
- Collaborated with management to develop strategies for enhancing customer satisfaction levels.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
Cleaning Assistant
Salis cleaning business
Windsor Mill
07.2020 - 01.2025
- Maintained cleanliness in assigned areas using proper cleaning techniques and tools.
- Disinfected high-touch surfaces to ensure a hygienic environment for staff and visitors.
- Assisted in organizing cleaning supplies and equipment for efficient access and usage.
- Followed safety protocols while handling cleaning chemicals and materials.
- Collaborated with team members to complete daily cleaning tasks effectively.
- Reported maintenance issues to management for timely resolution and upkeep.
- Trained new staff on cleaning procedures and safety standards.
- Monitored stock levels of cleaning supplies to prevent shortages during shifts.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Efficiently managed time between multiple tasks throughout the day.
- Stocked supplies such as soap, toilet paper and paper towels.
- Maintained cleaning equipment in good working condition.
- Followed all health codes and regulations regarding the use of chemicals.
- Responded promptly to requests from customers or staff members.
Ice Cream Truck Driver
Alaske's Ice cream
Windsor Mill
02.2023 - 07.2024
- Delivered ice cream products to various locations throughout the community.
- Operated and maintained ice cream truck for optimal performance and safety.
- Managed cash transactions and provided change to customers accurately.
- Engaged with customers, promoting menu items and special offers.
- Ensured compliance with health and safety regulations during service operations.
- Restocked inventory and organized supplies for efficient service delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained cleanliness of the truck interior and exterior regularly.
- Resolved customer complaints in a timely manner.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained accurate records of sales transactions and inventory levels.
- Prepared reports detailing daily sales totals, expenses incurred.
- Monitored temperatures of freezers and refrigeration units regularly to ensure proper functioning.
- Conducted daily maintenance checks on vehicle to ensure safety and reliability.
Crew Member Team Leader
Dunkin' Donuts
baltimore
06.2022 - 07.2024
- Trained new crew members on operational procedures and safety standards.
- Assisted in maintaining cleanliness and organization of work areas.
- Handled cash transactions accurately and efficiently at the register.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Supervised team members during peak hours to ensure smooth operations.
- Addressed any issues between employees promptly and fairly.
Education
High School Diploma -
Randallatown High School
Baltimore, MD06-2025
Some College (No Degree) - General Studies Social Science
The Community College of Baltimore County
Catonsville, MDSkills
- Team collaboration
- Communication skills
- Research analysis
- Time management
- Customer service
- Critical thinking
- Problem solving
- Cultural awareness
- Active listening
- Task prioritization
- Team management
Languages
English
Native/ Bilingual
Arabic
Limited
Certification
- Drivers license for 2 years now
Affiliations
- Member, Honor Society – CCBC
Recognized for academic excellence as part of the top 10% of students - GPA: 3.7 Unweighted | 4.3 Weighted
Timeline
Warehouse Worker
Amazon
06.2025 - Current
Volunteer Coordinator
Mosque ISB
02.2025 - 04.2025
Cashier Team Lead
Marshalls Retail Store
07.2024 - 04.2025
Volunteer
Volunteer, Local Food Bank
06.2023 - 08.2025
Ice Cream Truck Driver
Alaske's Ice cream
02.2023 - 07.2024
Crew Member Team Leader
Dunkin' Donuts
06.2022 - 07.2024
Cleaning Assistant
Salis cleaning business
07.2020 - 01.2025
High School Diploma -
Randallatown High School
Some College (No Degree) - General Studies Social Science
The Community College of Baltimore County
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