Zachary Brown
Joppa,MD
Summary
Dedicated customer service professional with extensive knowledge in service delivery and a proven track record of effective multitasking. Committed to fostering professional relationships that enhance profitability and drive business results. Known for innovative problem-solving and a strategic approach to time management, consistently delivering exceptional service in fast-paced environments. Passionate about exceeding customer expectations and contributing to team success through a proactive approach, has a results-oriented mindset.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Abingdon, MD
08.2025 - Current
- Managed customer complaints, ensuring timely follow-up and resolution to enhance satisfaction.
- Delivered exceptional customer support, resolving inquiries efficiently and effectively.
- Collaborated with team members to streamline processes, improving response times for customer queries.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues and by marketing new promotions.
Robotics Team Member
Joppatowne High School
Joppa, MD
01.2025 - Current
- Actively participates in the school's robotics club every Thursday.
- Troubleshoots robots to ensure they are functional for competitions.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Treat Team Member
Ritas Coney Ice And Frozen Custard
05.2025 - 09.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Operated register to process payments and collect cash payments for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Football Player
Joppatowne High School
07.2022 - 12.2022
- Was the Team Captain/Leader of my school's football team.
- Improved physical condition with exercises focused on strength, agility, and cardiovascular health.
- Followed a healthy and nutritious diet plan.
- Worked with team members outside of practice to game plan the most efficient plan for opponents.
- Attended practices as scheduled, properly dressed and ready to train.
- Started with no experience and ended as a captain and starter
Education
High School Diploma -
Joppatowne High School
Joppa, MD05-2026
Associate of Science - Computer And Information Systems
PTECH Program
Joppa, MD05-2026
Associate of Applied Science - Computer And Information Systems
Harford Community College
Bel Air, MD05-2026
Skills
- Attention to detail
- Leadership
- Team collaboration
- Assertiveness
- Flexibility and reliability
- Problem resolution
- Operational standards
- Safety regulations
- Programming skills
- Windows expertise
Timeline
Customer Service Associate
Wawa
08.2025 - Current
Treat Team Member
Ritas Coney Ice And Frozen Custard
05.2025 - 09.2025
Robotics Team Member
Joppatowne High School
01.2025 - Current
Football Player
Joppatowne High School
07.2022 - 12.2022
High School Diploma -
Joppatowne High School
Associate of Science - Computer And Information Systems
PTECH Program
Associate of Applied Science - Computer And Information Systems
Harford Community College
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