Zachary Cianciulli
Abingdon
Summary
Dynamic leader with a proven track record at Empire Auto Parts, adept in incidents management and fostering employee motivation. Spearheaded warehouse redesign, significantly enhancing process efficiency. Excelled in multidisciplinary collaboration, driving substantial improvements in health and safety compliance. Demonstrates exceptional problem-solving skills, ensuring high levels of customer service and operational excellence.
Overview
14
14
years of professional experience
Work History
Warehouse Supervisor
Empire Auto Parts
11.2023 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Created performance tracking spreadsheets to oversee whole warehouse performance.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Teach, Coach, Train and Develop internal talent.
- S.O.S Team member with 60+ days in 3 locations to provide assistance and leadership.
- Head of internal safety committee.
Operations Manager
Best Buy Inc
08.2022 - 11.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Area Supervisor
The Home Depot Distribution Center
08.2020 - 08.2022
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Tracked hours and inventory usage, and prepared associated reports.
- Conducted routine inspections to check quality and compliance with established specifications.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Department Supervisor
The Home Depot Store
04.2011 - 08.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- District lift equipment trainer
Education
High School Diploma -
Parkville High School
Parkville, MD01-2010
Skills
- Incidents management
- Health and safety compliance
- Performance monitoring and reporting
- Multidisciplinary collaboration
- Retail operations management
- Employee motivation
- Business development
- Budgeting and cost control
- Customer service
- Supply chain distribution
- Troubleshooting and problem solving
Timeline
Warehouse Supervisor
Empire Auto Parts
11.2023 - Current
Operations Manager
Best Buy Inc
08.2022 - 11.2023
Area Supervisor
The Home Depot Distribution Center
08.2020 - 08.2022
Department Supervisor
The Home Depot Store
04.2011 - 08.2020
High School Diploma -
Parkville High School
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