Zachary DeFreitas
Upper Marlboro
Summary
Reliable Notary Public known for high productivity and efficient task completion. Skilled in document authentication, maintaining detailed records, and executing legally binding signatures with precision. Excel in time management, confidentiality, and communication, ensuring smooth and trustworthy notarial services. Experience with customer service from a Cashier, Server, and Ride Operator, I'm equip with experience in ensuring guest safety and delivering exceptional customer service in high-traffic settings. Proven ability to provide clear instructions and manage cash transactions. Skilled in multitasking and problem-solving, with a strong focus on collaboration and teamwork. Currently pursuing further education to enhance skill set, and also looking for more experience in marketing department. Eager to leverage my experience and customer service expertise to contribute effectively in a new role.
Overview
3
3
years of professional experience
Work History
Notary Public
Governor of Maryland
Upper Marlboro
11.2024 - Current
- Developed and maintained relationships with members of the public, resulting in increased public confidence in the police
- Established a positive public image through strategic media relations and public speaking engagements
- Created and maintained up-to-date customer records, ensuring accuracy and consistency in customer service
- Developed an online knowledge base that reduced customer wait times
Cashier
Dick's Sporting Goods
11.2024 - Current
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Assisted customers with locating items and providing product information
Cook/Trainer
Raising Cane's
Bowie
07.2024 - 11.2024
- Tracked and monitored progress of trainees to identify areas of improvement and provide feedback
- Collaborated with subject matter experts to ensure accuracy of training materials
- Developed and implemented tests and quizzes to assess trainee knowledge and understanding
- Upsold additional items to customers
- Collaborated with team members to ensure a smooth and efficient workflow
Server
iHop
Greenbelt
11.2022 - 09.2024
- Delivered exceptional customer service in a fast-paced, high-volume environment, ensuring a positive dining experience for every guest
- Accurately took orders, served food and beverages, and provided menu recommendations while adhering to IHOP's service standards
- Maintained a clean and organized work station, including dining and kitchen area, ensuring a welcoming environment for guests
- Effectively handled customer inquiries and concerns, resolving issues promptly and professionally to ensure guest satisfaction
- Worked collaboratively with kitchen and front-of-house staff to ensure timely and accurate order delivery
- Managed cash and credit transactions, processed payments, and provided correct change with attention to detail
Ride Operator
Six Flags
Bowie
07.2022 - 11.2022
- Monitored guests on rides to ensure a safe and enjoyable experience
- Inspected and maintained ride equipment daily to ensure optimal performance
- Explained ride and safety instructions to guests in a clear and concise manner
- Provided friendly and helpful customer service to guests, resulting in a happier customer satisfaction ratings
Education
Current student -
Prince George's Community College
Largo02.2025
High School Diploma -
Dr. Henry A. Wise High School
Upper Marlboro05.2024
Skills
- Fraud reviews
- Ability to Multitask
- Communication Skills
- Customer Service
- Problem Solving
- Strong Technical Skills
- Microsoft Office
- Leadership
- Communication
- Time Management
- Cash Management
- Fraud prevention
- Document review
- Remote online notarization
Timeline
Notary Public
Governor of Maryland
11.2024 - Current
Cashier
Dick's Sporting Goods
11.2024 - Current
Cook/Trainer
Raising Cane's
07.2024 - 11.2024
Server
iHop
11.2022 - 09.2024
Ride Operator
Six Flags
07.2022 - 11.2022
Current student -
Prince George's Community College
High School Diploma -
Dr. Henry A. Wise High School
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