Zachary Heisler
Pasadena
Summary
Motivated and technically skilled Computer Science student with hands-on knowledge in Java, Python, and C++. Shown leadership skills by managing a 60+ employee team, and scheduling training for employees. Collaborated with management and team members to improve customer satisfaction and quality of service. Developed version control skills through Git/GitHub, and eager to learn new cloud technologies and scalable backend systems. Ready to work with like minded individuals and improve both my backend skills and gain experience in fullstack development.
Overview
2
2
years of professional experience
Work History
Manager & Head of Training
Chick-fil-A
07.2022 - 12.2024
- Trained new employees on company policies such as customer service.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Designed systems used in tracking and planing the training progress of over 60 team members in order to improve the efficacy of training.
- Directed a training team to enhance staff knowledge and collaborated with management and departments to set and achieve key goals, resulting in improved customer satisfaction, increased service efficiency, and boosted overall sales.
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hyattsville, MD05-2026
Associate of Science - Computer Science
Anne Arundel Community College
Arnold, MD12.2024
High School Diploma - undefined
Northeast High School
Pasadena, MD06.2024
Skills
- Proficient in Java, Python, and C
- Skilled in complex problem-solving and debugging
- Familiar with task management tools and Google Workspace systems (eg Google Sheets)
- Comfortable using Git and GitHub for version control
- Applied MySQL in project-based database integration
- Solid understanding of OOP, code organization, and documentation, demonstrated through experience working on larger-scale projects exceeding 20,000 lines of code
- Strong written and verbal communication skills
- Effective in task prioritization and scheduling
- Experienced in collaborative team leadership and training
Timeline
Manager & Head of Training
Chick-fil-A
07.2022 - 12.2024
Associate of Science - Computer Science
Anne Arundel Community College
High School Diploma - undefined
Northeast High School
Bachelor of Science - Computer Science
University of Maryland Global Campus
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