Zachary Jones
Fort Washington
Summary
Experienced and versatile IT Professional and Certified Water Plant Operator with a proven track record of integrating technology into utility operations to enhance efficiency, safety, and regulatory compliance. Skilled in SCADA systems, network infrastructure, data analysis, and cybersecurity, combined with hands-on expertise in water treatment plant operations, equipment maintenance, and water quality monitoring. Adept at bridging the gap between digital systems and physical operations to support smart utility initiatives and ensure reliable delivery of essential services. Committed to operational excellence, environmental stewardship, and continuous improvement through innovation.
Overview
3
3
years of professional experience
Work History
Water Treatment Plant Operator
St. James Parish Government
07.2024 - 07.2025
- Maintained accurate records of plant operations, including daily logs, maintenance reports, and regulatory documentation.
- Adhered to EPA and OSHA regulations.
- Enhanced water treatment efficiency by optimizing plant operations and conducting routine maintenance.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Prepared reports and documentation related to plant operations.
- Collaborated with cross-functional teams to develop strategies for continuous improvement in plant performance.
Media Team Member
Ever Increasing Word Global Ministries
05.2024 - 07.2024
- Spearheaded the development of creative briefs outlining project objectives, messaging strategies, target audiences and desired outcomes.
- Coordinated with graphic designers to produce visually appealing content, elevating brand presence across various platforms.
- Monitored analytics data to assess campaign performance, making data-driven adjustments as needed for optimal results.
- Built strong relationships with industry contacts by attending networking events and maintaining regular communication.
- Produced series of impactful promotional videos, significantly boosting online visibility and brand awareness.
- Analyzed performance metrics to adjust strategies, leading to sustained growth in audience engagement.
- Enhanced audience engagement by creating compelling multimedia content for various platforms.
Information Management Specialist/ Cybersecurity A
Opal Financial Literacy LLC
02.2024 - 07.2024
- Reduced data redundancy by conducting thorough audits and identifying opportunities for consolidation.
- Implemented advanced analytics tools for improved insights into organizational performance metrics.
- Improved information management processes by developing and implementing new policies and procedures.
- Streamlined data retrieval by creating efficient search algorithms and indexing strategies.
- Promoted a culture of awareness around proper information handling through ongoing training sessions, workshops, and internal communications campaigns.
- Developed comprehensive training programs for staff members on proper information handling techniques and protocols.
Desktop Support Technician
Compucom
05.2023 - 10.2023
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Purchased, setup and installed new computers.
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
IT Externship
Career Technical Institute
09.2022 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
High School Diploma -
Friendly High School
10000 Allentown RD Fort Washington MarylandAssociate of Science - Information Technology
The University of The Potomac
1401 H St NW #100, Washington DC 2000506-2022
IT Professional Certificate - Information And Computer Systems
Career Technical Institute
1101 Vermont Ave NW #900 Washington DC 2000505-2023
Skills
- Chemical handling
- Backwash procedures
- Water testing
- Filter operation
- Valve operation
- Report writing
- Water quality analysis
- Equipment operation
- Water treatment technologies
- Community engagement
- Video editing
- Live streaming
- Media planning
- Advertising strategy
- Multimedia storytelling
- Photography
- Support documentation generation
- Printer and peripheral support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
Water Treatment Plant Operator
St. James Parish Government
07.2024 - 07.2025
Media Team Member
Ever Increasing Word Global Ministries
05.2024 - 07.2024
Information Management Specialist/ Cybersecurity A
Opal Financial Literacy LLC
02.2024 - 07.2024
Desktop Support Technician
Compucom
05.2023 - 10.2023
IT Externship
Career Technical Institute
09.2022 - 05.2023
High School Diploma -
Friendly High School
Associate of Science - Information Technology
The University of The Potomac
IT Professional Certificate - Information And Computer Systems
Career Technical Institute
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