Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Mangen

Bowie,MD

Summary

Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Used forum patrol data to inform the team of new issues to document and provide usable feedback to improve the game. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments. In touch with the gaming community and I am able to use my knowledge of what gamers like into usable data to ensure the best possible game gets produced.

Overview

4
4
years of professional experience

Work History

Quality Assurance Tester

ZeniMax Media
09.2021 - 09.2025
  • Executed comprehensive test plans to ensure software quality across multiple gaming platforms Xbox, PC, Switch and Playstation.
  • Identified and documented defects using Jira, facilitating timely resolution by development teams.
  • Collaborated with cross-functional teams to enhance testing processes and improve overall product stability.
  • Conducted regression testing to validate fixes and ensure no new issues were introduced during updates.
  • Analyzed user feedback and system performance metrics to inform quality improvement initiatives within projects.
  • Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
  • Recommended changes to developers to improve the user experience
  • Ran extensive balance tests to ensure the product can be completed with various playstyles on all difficulty levels
  • Mentored junior testers on best practices for test case design and execution, fostering team knowledge growth.

Education

Bachelor of Arts - Game Design

George Mason University
Fairfax, VA
05-2021

Skills

  • Critical thinking capacity
  • User acceptance testing
  • Test plan development
  • Adaptability
  • Data analysis
  • Effective communication
  • Bug reporting
  • Reliability
  • Agile methodology

Timeline

Quality Assurance Tester

ZeniMax Media
09.2021 - 09.2025

Bachelor of Arts - Game Design

George Mason University
Zachary Mangen