Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Brown

Joppa,MD

Summary

Dedicated customer service professional with extensive knowledge in service delivery and a proven track record of effective multitasking. Committed to fostering professional relationships that enhance profitability and drive business results. Known for innovative problem-solving and a strategic approach to time management, consistently delivering exceptional service in fast-paced environments. Passionate about exceeding customer expectations and contributing to team success through a proactive approach, has a results-oriented mindset.

Overview

3
3
years of professional experience

Work History

Treat Team Member

Ritas Coney Ice And Frozen Custard
05.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Operated register to process payments and collect cash payments for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Robotics Team Member

Joppatowne High School
01.2025 - 06.2025
  • Actively participates in the school's robotics club every Thursday.
  • Troubleshoots robots to ensure they are functional for competitions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.

Volunteer

Robotics Events
01.2025 - 06.2025
  • Volunteered at events containing over 50 schools.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented positively and professionally while providing much-needed services.

Football Player

Joppatowne High School
07.2022 - 12.2022
  • Was the Team Captain/Leader of my school's football team.
  • Improved physical condition with exercises focused on strength, agility, and cardiovascular health.
  • Followed a healthy and nutritious diet plan.
  • Worked with team members outside of practice to game plan the most efficient plan for opponents.
  • Attended practices as scheduled, properly dressed and ready to train.
  • Started with no experience and ended as a captain and starter

Education

High School Diploma -

Joppatowne High School
Joppa, MD
05-2026

PTECH Program
Joppa, MD
05-2026

Associate of Applied Science - Computer And Information Systems

Harford Community College
Bel Air, MD
05-2026

Skills

  • Attention to detail
  • Leadership
  • Flexibility and reliability
  • Guest experiences
  • Food safety measures
  • Operational standards
  • Cleaning techniques
  • Customer interaction
  • Food presentation
  • Computer skills
  • Food allergy awareness
  • Cash handling expertise

Timeline

Treat Team Member

Ritas Coney Ice And Frozen Custard
05.2025 - Current

Robotics Team Member

Joppatowne High School
01.2025 - 06.2025

Volunteer

Robotics Events
01.2025 - 06.2025

Football Player

Joppatowne High School
07.2022 - 12.2022

High School Diploma -

Joppatowne High School

PTECH Program

Associate of Applied Science - Computer And Information Systems

Harford Community College

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