Zainab Saeed Agha
Rosedale
Summary
Detail-oriented Licensed Maryland Health Insurance Producer experienced in health insurance operations, verification, and customer service. Skilled in processing applications and maintaining records while ensuring compliance with healthcare regulations. Pursuing an Associate Degree in Information Technology. Seeking roles in Patient Registration, Member Services, Healthcare Administration, Enrollment, or Insurance Operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Health Insurance Specialist
Clear Health LLC
01.2026 - Current
- Processed health insurance applications to facilitate timely coverage for members.
- Support enrollment activities and resolve member inquiries.
- Supported enrollment activities and resolved member inquiries to enhance member satisfaction.
- Ensured compliance with healthcare regulations to maintain operational integrity.
- Documented records systematically to ensure accuracy.
Front Desk Coordinator
Lutherville Dental Office
11.2025 - 03.2026
- Welcomed patients, enhancing customer experience through attentive service.
- Managed scheduling of patient visits.
- Verified insurance eligibility and benefits.
- Maintained electronic patient records.
- Assisted with registration and administrative questions, facilitating smooth patient onboarding.
Shift Manager / Pharmacy Technician
CVS Pharmacy
01.2023 - 06.2025
- Supervised daily operations to ensure compliance with safety and quality standards.
- Assisted with prescription processing to deliver timely service to patients.
- Handled confidential patient information.
- Educated team members to enhance performance and collaboration.
Education
Associate Degree - Information Technology
Community College of Baltimore County (CCBC)
DundalkSkills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Medicare
- Medicare Advantage (MAPD)
- Member Services
- Healthcare Administration
- HIPAA Compliance
- CMS Guidelines
- Medical Records
- Data Entry
- Microsoft Office
- Customer Service
- English & Arabic
Certification
Maryland Insurance Producer License – Accident & Health or Sickness
Timeline
Health Insurance Specialist
Clear Health LLC
01.2026 - Current
Front Desk Coordinator
Lutherville Dental Office
11.2025 - 03.2026
Shift Manager / Pharmacy Technician
CVS Pharmacy
01.2023 - 06.2025
Associate Degree - Information Technology
Community College of Baltimore County (CCBC)