Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zainab Saeed Agha

Nottingham

Summary

Highly motivated and detail-oriented professional with over 3 years of management and customer service experience in retail pharmacy and office environments. Proven ability to handle financial transactions, lead teams, and manage appointments. Strong background in mathematics and technology, currently pursuing a degree in Information Technology. Bilingual in Arabic and English, with excellent communication skills, and a commitment to excellence. Fast learner, flexible, and ready to bring a strong work ethics.

Overview

6
6
years of professional experience

Work History

Shift Manager

CVS Pharmacy
Nottingham
01.2023 - 06.2025
  • Supervised store operation and staff, ensuring a smooth workflow during shifts.
  • Managed daily cash handling, safe counts, and deposits with high accuracy.
  • Assisted customers at the pharmacy and front end, ensuring compliance with HIPAA standards.
  • collaborated with pharmacists to fill prescriptions and maintain inventory.
  • handling customers complaints, returns, and issues with professionalism.
  • Trained new employees, and enforced company policies and procedures.

Administrative Assistant

safa garage door
Dundalk
06.2019 - 03.2023
  • Scheduled service appointments and managed technician calendars.
  • handling phone calls, emails, and follow ups with a focus on customers satisfaction.
  • Maintain accurate records of payments and appointments.
  • preformed Daily Cash handling and deposits.
  • supported office operations with multitasking and problem solving abilities.

Education

High School Diploma -

Dundalk High School
1901 Delvale Ave, Baltimore 21222
06-2016

Some College (No Degree) - Information Technology

The Community College of Baltimore County
Essex, MD

Skills

  • cash handling and financial accuracy
  • customer service and Client relations
  • team leadership and staff coordination
  • bilingual fluent in arabic and English
  • microsoft office suite word, excel, outlook
  • scheduling and appointment management
  • pharmacy workflow knowledge
  • math proficiency and problem solving
  • flexible timing and fast learner
  • strong work ethic and reliability

Timeline

Shift Manager

CVS Pharmacy
01.2023 - 06.2025

Administrative Assistant

safa garage door
06.2019 - 03.2023

High School Diploma -

Dundalk High School

Some College (No Degree) - Information Technology

The Community College of Baltimore County

Similar Profiles

CREATE PROFILE
Zainab Saeed Agha