Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Zalia Forleh

Baltimore

Summary

Dedicated customer service representative skilled in complaint handling and active listening. Proven ability to enhance customer experiences through effective communication and relationship building.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Wawa
05.2026 - 06.2026
  • Assisted customers with inquiries and resolved issues to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained clean and organized service areas to ensure positive customer experiences.
  • Collaborated with team members for seamless operations during peak hours.

Server Trainer

Oak Crest Village
10.2025 - 06.2026
  • Trained new servers on menu knowledge and service standards to enhance customer experience.
  • Assisted in onboarding processes, ensuring compliance with health and safety regulations.
  • Demonstrated effective communication skills while coordinating team shifts and responsibilities.
  • Provided hands-on training in point-of-sale systems for efficient order processing.

Dining Room Server

Oak Crest Village
07.2024 - 10.2025
  • Provided exceptional customer service to enhance dining experiences for residents.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery.
  • Maintained cleanliness and organization of dining area to meet health standards.
  • Assisted in training new servers on service protocols and menu knowledge.

Education

High School Diploma -

Western High School
Baltimore, MD

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Complaint handling

Timeline

Customer Service Representative

Wawa
05.2026 - 06.2026

Server Trainer

Oak Crest Village
10.2025 - 06.2026

Dining Room Server

Oak Crest Village
07.2024 - 10.2025

High School Diploma -

Western High School
Zalia Forleh