Zalia Mohammed
Gaithersburg
Summary
Dedicated Operations manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
Overview
8
8
years of professional experience
Work History
Operations Manager
Rainbow African Restaurant
08.2021 - Current
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Develop systems and procedures to improve operational quality and team efficiency.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Launched restaurant website Feb 1, 2023 to ensure faster customer service.
- Monitor all online orders and ensure satisfactory customer service.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager
South House Garden
07.2021 - 08.2021
- Assisted with Grand opening of establishment in July of 2021.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Host/Server
Old Ebbitt Grill
01.2016 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Arts - Fashion And Marketing Management
The Art Institute of Washington
Arlington, VA09.2015
Certification - Nursing Assistance
Cambridge Nursing Academy
Gaithersburg, MD03.2014
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.2011
Skills
- Staff Management
- Project Management
- Interpersonal Communications
- Market Growth
Timeline
Operations Manager
Rainbow African Restaurant
08.2021 - Current
Manager
South House Garden
07.2021 - 08.2021
Host/Server
Old Ebbitt Grill
01.2016 - 11.2019
Bachelor of Arts - Fashion And Marketing Management
The Art Institute of Washington
Certification - Nursing Assistance
Cambridge Nursing Academy
High School Diploma -
Gaithersburg High School
Similar Profiles
Queen MahlukaniQueen Mahlukani
Rock Engineering Graduate at African Rainbow Minerals (Black Rock Mine)Rock Engineering Graduate at African Rainbow Minerals (Black Rock Mine)
Payton SlavinPayton Slavin
Team Lead- Manager at Rainbow RestaurantTeam Lead- Manager at Rainbow Restaurant
Jessica AnthonyJessica Anthony
Part Time/Casual Work at Rainbow Palace Chinese RestaurantPart Time/Casual Work at Rainbow Palace Chinese Restaurant