Zeeshan Cheema
Crofton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals.
Overview
22
22
years of professional experience
Work History
Chief Operating Officer
White's Castle Fast Food Pakistan
09.2022 - 09.2023
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Director of Operations
Cheezious Fast Food
08.2021 - 08.2022
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Optimized supply chain management through the implementation of best practices, reducing lead times and improving inventory control.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Sr.GM Ops
Pizzahut Pakistan & Overseas
09.2001 - 03.2021
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Collaborated with cross-functional teams to develop innovative solutions.
- Analyzed market trends and competitor activities to create competitive advantages.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Arts - Social Sciences
Govt Collage University SKP
Disst SKP02.2021
Skills
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Executive Leadership
- Compliance Management
- Contract Negotiation
- Performance Management
- Human Resources Management
- Cross-Functional Collaboration
- Cost savings and reduction
- Risk Management
- Operations Oversight
- Business Administration
- Personnel development
- Financial Management
- Corporate Communications
- Business Forecasting
- Management
- General management and administration
- Organizational Development
- Recruitment and retention
- Marketing
- Change Management
- Delegation
- Financial Oversight
- Business Development
- Policy Development
- Planning and execution
- Production
- Business Analysis
- Leadership and People Development
- Relationship and Team Building
- Financial Leadership
- Effective Communicator and Public Speaker
- Operational Analysis
- MIssion and Vision
- Business Consulting
- Consulting
- Results Orientation
- Succession Planning
- Budget Planning
- Business Planning
- Negotiation
- Marketing expertise
- Turnaround Management
- Revenue Growth
Timeline
Chief Operating Officer
White's Castle Fast Food Pakistan
09.2022 - 09.2023
Director of Operations
Cheezious Fast Food
08.2021 - 08.2022
Sr.GM Ops
Pizzahut Pakistan & Overseas
09.2001 - 03.2021
Bachelor of Arts - Social Sciences
Govt Collage University SKP
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