Hi, I’m
Zeinab Bamba
Germantown
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
5
years of professional experience
Work History
ABBTECH
IT Support Specialist
02.2022 - 03.2025
Job overview
- Resolved network connectivity and access issues for users through effective troubleshooting.
- Provided technical support for hardware and software across multiple platforms.
- Documented support requests and resolutions in ticketing system for future reference.
- Delivered remote assistance using screen sharing and control tools for technical issues.
- Troubleshot hardware problems, coordinating with service providers for repairs.
- Managed customer account setups, configurations, and security settings adjustments.
- Escalated complex issues to senior staff, ensuring thorough follow-up until resolution.
- Maintained knowledge of technology trends to enhance support effectiveness.
Gendal Family Practice Gaithersburg
Medical Assistant
01.2020 - 02.2022
Job overview
- Streamlined patient flow by scheduling appointments and coordinating follow-up care.
- Assisted healthcare providers in conducting patient examinations and procedures.
- Organized examination rooms by sanitizing equipment and arranging necessary supplies.
- Collected vital signs and medical histories for thorough documentation.
- Educated patients on medication instructions and treatment plans effectively.
- Collaborated with medical professionals to improve patient care initiatives.
- Maintained accurate inventory of medical supplies, placing restock orders as needed.
- Processed payments and managed administrative tasks to support office operations.
Education
Western Governors University
Some College (No Degree) from Information Technology
Fortis College
Certified Medical Assistant from Medical Technology
University Overview
- 3.5 GPA
Skills
- Technical assistance and issue resolution
- Patient care expertise
- Client service excellence
- Network analysis
- Scheduling appointments
- Billing and data management
- Clear communication abilities
- Customer-focused mindset
- Understanding of internet functionality
Languages
French
Native/ Bilingual
Affiliations
- COOKING
- READING
References
References available upon request.
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Education and Training
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Timeline
IT Support Specialist
ABBTECH
02.2022 - 03.2025
Medical Assistant
Gendal Family Practice
01.2020 - 02.2022
Western Governors University
Some College (No Degree) from Information Technology
Fortis College
Certified Medical Assistant from Medical Technology
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