Zeinab Lateefah Bamba
Rockville,MD
Summary
Highly driven IT professional with strong background in troubleshooting ,diagnosing and resolving user support issues throughout various ticketing systems. Trained to deliver an exceptional level of customer service in IT support.
Overview
4
4
years of professional experience
Work History
IT Help Desk Support Representative
ABBTECH
04.2021 - Current
- Manage administrative server functions, including back-ups, upgrades, recovery, management of disk space and more.
- Familiar with procedures for IT assistance in LANs, routers, peer-to-peer file sharing, connectivity of remote desktop servers, TCP/IP networking, and more
- Expert in remote and on-site consultation within the IT environment
- Managed administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more
- Located root causes of technical errors and implemented prompt solutions
- Designed and conducted online training for over 50 employees.
- Monitor business applications via remote desktop.
- Help desk support
- VPN
- Ticketing systems : Kisam, Remedy , Supportal
- Telephone Reception
- Technical Troubleshooting
- Active directory
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
Office Manager /Front Desk Receptionist
Dr Gendel Mikhail Gamily Practice
06.2020 - 12.2021
- Assisted IT team members by crafting project research material for implementation.
- Managed over 30 users calls per day.'
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records and productivity and submitted evaluation reports.
- Packaged and shipped specimens to central lab daily.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Completion Certification - Medical Assisting
Fortis College - Largo
Landover, MD05.2019
High School Diploma -
Col. Zadok Magruder High School
Rockville, MD2015
Skills
- Attention to Detail
- VPN
- New hire set-up
- Ticketing systems : Kisam, Remedy , Supportal
- Telephone Reception
- Technical Troubleshooting
- HIPPA certified
- Active directory
- User management
- Help Desk Support
- Calm Under Pressure
Timeline
IT Help Desk Support Representative
ABBTECH
04.2021 - Current
Office Manager /Front Desk Receptionist
Dr Gendel Mikhail Gamily Practice
06.2020 - 12.2021
Completion Certification - Medical Assisting
Fortis College - Largo
High School Diploma -
Col. Zadok Magruder High School
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