Zennon Shirley
Baltimore
Summary
Dedicated professional with strong customer service skills, ensuring safety and satisfaction in all interactions. Proven ability to manage security protocols and train team members effectively.
Overview
11
11
years of professional experience
Work History
Assest Protection
Giant Food Stores
Baltimore, MD
02.2021 - 05.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential hazards or security breaches.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Managed access control systems, verifying credentials for employees and visitors.
- Prepared detailed reports on security incidents and daily activities for review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Driver
Two Men And A Truck
Baltimore, MD
07.2018 - 05.2021
- Delivered furniture and household goods safely to customers' locations using company vehicles.
- Maintained accurate logs of deliveries and vehicle inspections to ensure compliance and safety standards.
- Collaborated with team members to efficiently load and unload items at various job sites.
- Assisted in training new drivers on safe driving practices and company procedures.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Security Officer
Marshalls
Baltimore, MD
11.2016 - 07.2018
- Trained new security staff on protocols and emergency procedures to enhance team effectiveness.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
Team Leader
Mayorga
Baltimore, MD
10.2014 - 09.2016
- Led team in daily operations, ensuring adherence to safety and quality standards.
- Streamlined workflow processes, enhancing efficiency across production lines.
- Mentored junior staff, fostering skill development and team collaboration.
- Implemented training programs for new hires, improving onboarding experience.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Timeline
Assest Protection
Giant Food Stores
02.2021 - 05.2025
Driver
Two Men And A Truck
07.2018 - 05.2021
Security Officer
Marshalls
11.2016 - 07.2018
Team Leader
Mayorga
10.2014 - 09.2016