Zhaila Y. Claggett
Bowie
Summary
A Public Health Informatics and Technology graduate with hands-on experience within the healthcare operations, health, data systems, and patient access. Demonstrating the ability to ensure data accuracy, maintain compliance within fast pace, clinical environments, and supporting revenue cycle workflows. A strong foundation within health information management, cross functional collaboration, and data integrity with many outgrowing technical skills within data analytics and public health informatics.
Overview
4
4
years of professional experience
Work History
Patient Access
White Oak Medical Center (Adventist)
Calverton
03.2025 - Current
- Efficiently register patients in the Emergency Department, verifying demographic and insurance information.
- Obtain necessary signatures for treatment consent and financial responsibility forms.
- Collaborate with clinical staff to ensure accurate patient identification and chart creation.
- Verify insurance eligibility and authorization, ensuring correct billing information.
- Provide excellent customer service by addressing patient inquiries and concerns.
- Manage patient data entry using hospital information systems (e.g., Epic, Cerner, or other EHR systems).
- Maintain confidentiality in compliance with HIPAA regulations.
- Communicate effectively with physicians, nurses, and other healthcare professionals to streamline the registration process.
Public Health Informatics Intern
Career HAVEN
Bowie
06.2025 - 08.2025
- Over the course of 120+ supervised hours my group and I created MaternalConnect, a HIPAA-compliant digital platform that empowers women of color during pregnancy.
- My work spanned literature review, data cleaning, and coding risk indicators that informed an AI-powered symptom tracker; designing UX flowcharts and a phased implementation roadmap; drafting a grant-ready business proposal and 18-slide investor deck; and presenting our solution to faculty, clinicians, and community partners.
- These tasks strengthened my abilities in public-health research, informatics project planning, culturally competent communication, and cross-functional teamwork.
Athlete / Sales Associate
Nike
Lanham
02.2023 - 01.2025
- Utilize the point of cell systems, inventory tools, and mobile order platforms to process transactions accurately.
- Assisted with onboarding and mentoring team members.
- Delivered consistent and high-quality customer service plus meeting sales and operational performance standards.
- Supporting daily operations, visual merchandising and inventory management.
Brand Ambassador / Sales Associate
Bath & Body Works
Bowie
08.2022 - 02.2023
- Provided one-on-one product guidance while learning to communicate health-related benefits (e.g., sensitive-skin formulas, stress relief aromatherapy).
- Balanced customer service with inventory checks and shipment processing.
Sales Associate
Polo Ralph Lauren
National Harbor
06.2022 - 08.2022
- Maintained store appearance and supported customer experience in high-volume tourist areas.
- Managed point-of-sale tools and coordinated restocks, giving me hands-on experience with data-based decisions and backend systems.
Sales Associate
HomeGoods
Dover
09.2021 - 01.2022
- Assisted customers with purchases, returns, and inquiries in a fast-paced retail setting.
- Maintained accuracy while handling cash and store systems.
Education
Bachelors in Science - Public Health Informatics & Technology
Bowie State University
Bowie, MD12.2025
Diploma -
Reservoir High School
Fulton, MD05.2019
Skills
- Health Information Systems (Cerner)
- Electronic Health Records
- Data entry & validation
- SAS Programmer
- Python
- Tableau
- Insurance verification
- Authorization support
- Eligibility review
- HIPAA compliance
- Microsoft 365
- Google Workspace
Timeline
Public Health Informatics Intern
Career HAVEN
06.2025 - 08.2025
Patient Access
White Oak Medical Center (Adventist)
03.2025 - Current
Athlete / Sales Associate
Nike
02.2023 - 01.2025
Brand Ambassador / Sales Associate
Bath & Body Works
08.2022 - 02.2023
Sales Associate
Polo Ralph Lauren
06.2022 - 08.2022
Sales Associate
HomeGoods
09.2021 - 01.2022
Bachelors in Science - Public Health Informatics & Technology
Bowie State University
Diploma -
Reservoir High School