Zhaire Lee
Bel Air
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
13
13
years of professional experience
Work History
NOA Trainer
Amazon Fulfillment Center
08.2020 - Current
- Organize and deliver the instructor-led onboarding experience for Transportation Associates
- End-to-end ownership of procurement of Academy supplies: purchasing supplies, tracking shipping of supplies, keeping inventory of supplies, and securing supplies at Academy sites
- End-to-end ownership of Academy logistics: room configuration and setup, associate permissions, coordination with recruitment and Day One communication, labor tracking, and ownership of non-classroom NOA training exercises (Hostler, in-yard on-the-job training, defensive driving training)
- Create an engaging learner experience using various training strategies and adult learning methodologies as measured through associate feedback and post-training surveys
- Facilitate a formalized Train-the-Trainer program when developing and onboarding new trainers
- Measure, assess, and document trainee performance, attendance, and competency levels throughout the NOA experience through formalized mechanisms
- Escalate performance management needs identified during the NOA experience
- Actively pursue continuous improvement through proactive identification of content, process, and efficiency gaps
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Boosted training session effectiveness with integration of multimedia tools.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Enhanced training accessibility, converting traditional materials into e-learning formats.
On-Road Driver Supervisor
UPS
05.2012 - 08.2020
- Perform general office tasks such as paperwork, typing, and/or use of a computer, filing, calculating and the use of telephone
- Good cognitive reasoning skills
- Knowledge dispatch
- Microsoft Office knowledge (Excel, Word, etc)
- Work cooperatively in a diverse work environment
- The ability to work in adverse weather conditions
- Ability to direct the work of the other employees effectively
- Verification and submittal of timecards
- Coordinated effectively with team members from other departments such as warehousing staff for seamless integration between operations.
- Reduced fuel costs with efficient route planning and driving techniques.
- Upheld strict compliance with state traffic laws as well as DOT regulations for commercial vehicle operation.
- Completed routine maintenance on truck to keep in working order.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Associate Degree - General Studies
Montgomery College
Takoma Park, MD05.2013
Skills
- Employee training
- Microsoft Office
- Performance management
- Logistics coordination
- Onboarding strategies
- New hire training
- Train-the-trainer
- Course development
- Student rapport
- Employee relations
Timeline
NOA Trainer
Amazon Fulfillment Center
08.2020 - Current
On-Road Driver Supervisor
UPS
05.2012 - 08.2020
Associate Degree - General Studies
Montgomery College
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