Ziad Baasiri
Frederick
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
User Support Specialist
Frederick County Public Schools
10.2022 - Current
- Assist schools in using new technologies to support instruction and assessment
- Maintaining an accurate inventory of all technology at the school and in use by school staff and students
- Provides “first level” support within the building for administrative, instructional, computer systems and peripherals
- Supports a multi-level access password system to facilitate appropriate use of the network and prohibit inappropriate access
- Provides preventive maintenance and coordinates computer repairs with the Department of Technology Infrastructure and maintains a database of service rendered
Pharmacy Technician
CVS Pharmacy
09.2021 - Current
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Prepared prescription transfers to other pharmacies.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
Help Desk Technician
Oger International
12.2008 - 07.2020
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- PC imaging formatting computers before they are released to users .
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Configured network equipment for installations.
- Monitor ticket system and ensure all tickets are resolved.
- Provided basic end user support for walking customers through software setup, settings and configurations
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Processed inbound and outbound technical support calls.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Data Entry Clerk
Silkor Laser Hair Removal
05.2007 - 05.2008
- Entered numerical data into databases with speed and accuracy. .
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Scanned documents and saved in database to keep records of essential organizational information .
Education
Bachelor of Science - Computer Science
American University Of Science & Technology
Beirut Lebanon05.2008
High School Degree - Electronics Technology
Saida High Technical Scool
Saida Lebanon09.2002
Skills
- Service Now
- Solar Winds
- Tip Web
- Great customer service & communications
- Hardware Maintenance & Repair
- Database Management
- Active Directory
Accomplishments
- University Project Exposition Award
Certification
- Dell Client Foundation
- Java Sun Certificate
- Pharmacy Technician License
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
User Support Specialist
Frederick County Public Schools
10.2022 - Current
Pharmacy Technician
CVS Pharmacy
09.2021 - Current
Help Desk Technician
Oger International
12.2008 - 07.2020
Data Entry Clerk
Silkor Laser Hair Removal
05.2007 - 05.2008
Bachelor of Science - Computer Science
American University Of Science & Technology
High School Degree - Electronics Technology
Saida High Technical Scool
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