Zina Brown
Parkville
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Shuttle Driver
Broadway Services, Inc.
Baltimore
02.2024 - 06.2025
- Operated shuttle vehicles to transport passengers safely and efficiently.
- Maintained accurate logs of passenger pick-ups and drop-offs.
- Ensured compliance with safety regulations during all driving activities.
- Greeted guests, helped customers enter and exit shuttle.
- Provided friendly customer service while interacting with passengers in person and on the phone.
Protective Security Officer
Medstar
Rosedale
09.2017 - 07.2023
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Medstar facilities.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Corrections Officer
Maryland State Government
Jessup
03.2006 - 06.2014
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Maintained appropriate control, security and well-being over those detained.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Maintained daily logs of shift activity.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Maintained clear and open communications with facility areas to support safe operations.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Attended regular trainings and maintained appropriate certifications.
Unit Secretary
Johns Hopkins Hospital
Baltimore
01.2000 - 03.2006
- Assisted nursing and medical staff in clerical duties to support patient care.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Ordered and maintained supply inventory for medical office.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Education
GED -
Fairmount Hill Vocational High
100 N Ann Street06.1984
Skills
- Facility Inspection
- Performance Tracking
- Contractor Oversight
- Workflow Management
- Medical Forms
- Faxing Orders
- Medical Terminology
- Electronic Charting
- Documentation Skills
- Transporting Patients
- Infection Control Procedures
- Indirect Patient Care
- Quality Assurance
- Condition Monitoring
- Unit Administrative Support
- Chart Updating
- Reception Management
- Appointment Scheduling
- Office Reception
- Medical Charting
Timeline
Shuttle Driver
Broadway Services, Inc.
02.2024 - 06.2025
Protective Security Officer
Medstar
09.2017 - 07.2023
Corrections Officer
Maryland State Government
03.2006 - 06.2014
Unit Secretary
Johns Hopkins Hospital
01.2000 - 03.2006
GED -
Fairmount Hill Vocational High