Zinah Hogan
Brooklyn
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cookies Baltimore
06.2023 - Current
- Coordinated daily operations, ensuring adherence to company policies and procedures.
- Analyzed sales data to identify trends, contributing to strategic decision-making.
- Assisted in recruiting, onboarding, and mentoring new team members for optimal integration.
- Managed scheduling and resource allocation to optimize workflow and employee productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Shift Lead
Miniso
01.2022 - 06.2022
- Supervised daily operations and ensured adherence to company standards.
- Trained new associates on product knowledge and customer service techniques.
- Assisted in scheduling shifts to maintain adequate staffing during peak hours.
- Implemented inventory management practices to optimize stock levels.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Lead/Server
Cold Stone Creamery
08.2021 - 01.2022
- Trained and developed new employees.
- Measured, mixes, and freezes ingredients to make frozen desserts.
- Prepared product distribution and material inventory reports to be analyzed by the operation management team.
- Performed opening and closing responsibilities having received the trust and confidence of management for quality work and attention to detail.
Fulfillment Associate
Amazon Air
05.2020 - 02.2021
- Task with processing, packing, and shipping orders accurately.
- Responsible to ensure that production and shipping schedules are coordinated and within Amazon compliance with budgetary and time constraints.
- Scanned incoming and outgoing material to be recorded on AWS management server.
- Performed quality assurance on deliverables, inspecting items for any damages and defects upon shipping outbound and intake.
Customer Service Representative
Dominos Pizza
10.2016 - 11.2018
- Consulted customers with ordering transactions and supported recommendations with Domino Inc. services.
- Maintained customer financial accounts and record of customer interactions utilizing logistic system applications.
- Prepared product distribution and material inventory reports to be analyze by operation management team
Education
Diploma -
Oakland Mills High School
06.2018
Skills
- Enhanced customer communication and time management
- Adaptability to diverse operational environments
- Proficient in logistics software
- Employee training
- Effective team leadership
- Cash management
Timeline
Assistant Manager
Cookies Baltimore
06.2023 - Current
Shift Lead
Miniso
01.2022 - 06.2022
Shift Lead/Server
Cold Stone Creamery
08.2021 - 01.2022
Fulfillment Associate
Amazon Air
05.2020 - 02.2021
Customer Service Representative
Dominos Pizza
10.2016 - 11.2018
Diploma -
Oakland Mills High School