Zinaida Motinga
Chisinau
Summary
Dynamic professional with a proven track record in technical support and customer service at S.R.L. Keepup Systems. Adept at project management, I excel in delivering high-quality client-focused solutions. My strong communication skills foster collaboration, ensuring user satisfaction and effective issue resolution.
Overview
6
6
years of professional experience
Work History
Teacher
IMPACT ACADEMIES AND CAMPS
Chișinău
05.2022 - 07.2025
- Facilitated engaging and interactive lessons to teach children how to use Unity for game development.
- Assisted students in brainstorming, designing, and implementing their own game projects using Unity.
- Provided guidance and feedback to help students improve their game development skills and overcome challenges.
Technical Support Representative
S.R.L. KEEPUP SYSTEMS
Chishinau
12.2023 - 08.2024
- Provide technical support and communicate with users through chat and ticketing systems.
- Gather and structure user queries for further processing by internal departments.
- Ensure high-quality, client-focused service delivery.
- Monitor and support user satisfaction and issue resolution.
Customer Support Specialist
Paynet Services SRL
Chișinău
11.2022 - 11.2023
- Providing informational support to clients
- Resolving technical issues
- Handling refund requests and complaints
- Monitoring and analyzing payments
- Collaborating with other departments to ensure high-quality customer service.
Geodetic Drafter
Drafting-Land SRL
Chișinău
02.2021 - 11.2022
- Determining property boundaries and land plot areas around the houses.
- Measuring height characteristics, such as foundation and floor heights.
- Performing control measurements to verify compliance of the constructed buildings with project documentation.
Electrical Design Engineer
Energo Proect
Chișinău
05.2019 - 11.2020
- Conducting research and data collection about the area
- Designing the route and supports
- Selecting and designing wires
- Preparing technical documentation.
Education
BBA - ELECTRICAL POWER ENGINEER
Technical University of Moldova (UTM)
Chișinău, Moldova07-2021
Some College (No Degree) - WEB DESIGN)
MAD DEZIGN
Chișinău, MoldovaSome College (No Degree) - TARGETING AND SMM
Target And SMM School
Chișinău, MoldovaSkills
- AutoCAD drafting
- Customer service
- Project management
- Collaboration skills
- Technical support
- Communication skills
- Client relationship management
- Payment processing
- Knowledge of banking infrastructure
- Fugma
- Tilda
- Microsoft Office
Languages
Russian
First Language
English
Elementary (A2)
A2
Romanian
Elementary (A2)
A2
Timeline
Technical Support Representative
S.R.L. KEEPUP SYSTEMS
12.2023 - 08.2024
Customer Support Specialist
Paynet Services SRL
11.2022 - 11.2023
Teacher
IMPACT ACADEMIES AND CAMPS
05.2022 - 07.2025
Geodetic Drafter
Drafting-Land SRL
02.2021 - 11.2022
Electrical Design Engineer
Energo Proect
05.2019 - 11.2020
BBA - ELECTRICAL POWER ENGINEER
Technical University of Moldova (UTM)
Some College (No Degree) - WEB DESIGN)
MAD DEZIGN
Some College (No Degree) - TARGETING AND SMM
Target And SMM School
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