ZINO ELO-FRANCIS
Upper Marlboro,MD
Summary
Experienced Senior Project Management Consultant with over 16 years of successfully managing complex projects and programs. Proficient in financial management and consulting, ensuring strategic goals and objectives are met. Detail-oriented with strong project-building and leadership skills, adept at handling intricate contractual, technical, and administrative tasks under tight deadlines. Utilizes creative and analytical approaches to continuously improve operations. Skilled at identifying or anticipating problems and providing effective solutions. Excels in mentoring, training, and empowering teams to achieve outstanding performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Project Consultant
E-Panzer Security Consulting
05.2022 - Current
- Responsible for leading the PMO in managing high-risk projects, developing project management policies, reviewing and approving project charters, negotiating contracts, evaluating staffing requirements, client relationship management, and reviewing RFPs, and SOW
- Train clients on using new technologies and provide ongoing technical support
- Meet with clients to understand their business needs; tailor strategic plans to increase satisfaction
- Direct and develop complex projects involving multi-site portfolios and multi-person project teams
- Created weekly program/portfolio status reports, and presented them to all stakeholders/leadership
- Recommend new technologies to meet client needs, and increase system reliability and performance
- Review and approve IT budgets and cost estimates, to reduce spending and improve financial planning
- Prepare and present project status reports, and communicate project progress and milestones to stakeholders, ensuring transparency and accountability.
- Negotiated contracts with vendors, ensuring best value for both the company and our clients.
- Achieved project success by effectively managing resources, timelines, and budgets.
Program Manager
Genfare
05.2022 - 11.2023
- Successfully managed multi-million-dollar projects encompassing product development, process enhancement, and continuous improvement across cross-functional teams, including IT services and catering to internal and external customer needs within the mid-Atlantic US and Canada
- Worked with the QA team members and facilitated testing
- Drove cross-functional communication, virtually and in-person, to improve customer interactions
- Provided comprehensive support during pre- and post-construction deployment phases, ensuring successful project outcomes
- Led a team of developers to build business-critical proprietary CRM applications for several agencies, optimizing sales revenue by 25%
- Reviewed contracts, RFPs, SOWs, and POs to ensure all contract items were fully captured and deliverables aligned with the projects
- Conducted change management workshops and coached customer teams and stakeholders, leading to a notable 15% rise in employee engagement
- Assumed end-to-end accountability for contract execution, employing effective Project Management methodology from project initiation through closure
- Demo Sessions/Iteration Review: Demonstrated completed functionality Suki stakeholders showing progress, gained important feedback that was implemented fast
- Managed concurrent projects valued from $150,000 to $22 million, overseeing diverse fare collection initiatives, including integrated hardware and software solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Senior Project Manager
Federal Communications Commission
09.2021 - 05.2022
- Managed the OS template modernization project for the FCC's Office of the Secretary, leading the development efforts of application developers
- Supervised and managed technical writers and developers
- Prepared weekly and monthly reports on project status updates
- Monitored and tracked project accomplishments and milestones
- Identified, tracked, and mitigated potential project risks and issues
- Developed daily operational procedures and guidelines for the program
- Maintained project schedules and targets as needed for the project change
- Facilitated meetings with product owners, business and cross-functional teams
- Delivered appropriate integration, training, and implementation plans and activities
- Utilized MS Project to schedule, plan, track, identify resources, and satisfy budgetary needs
- Led the project team in ensuring compliance with set standards, procedures, and guidelines
- Tracked and updated the RAID log to reflect items in progress and items that have been resolved
- Ran daily standup meetings with the team, and met with stakeholders weekly to provide updates
- Collaborated with others and ensured requirements for projects were gathered and implemented
- Frequently discussed the program’s operations, scheduling, staffing, reporting, and security with COR
- Managed project participants and resources, and delivered the project on schedule and under budget
- Identified 25+ complex impediments and assisted 3 teams in identifying a path to deliver on their sprint commitments
- Responsible for release planning, sprint planning, sprint retrospective, daily scrum, resource planning, schedules, and mitigation of risks and issues
- Achieved customer expectations and project scopes from initiation through delivery, ensuring the projects' financial and technical viability/quality
- Regularly communicated with FCC’s leadership regarding program status including technical, cost, schedule, and administrative problems within the project portfolio
- Implemented a successful change management plan for large-scale technology implementation, yielding a remarkable 90% employee adoption rate and a substantial 35% boost in productivity.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Maintained schedules to meet key milestones at every project phase.
Senior Program Coordinator
United States Department of Agriculture
09.2020 - 09.2021
- Orchestrated comprehensive management plans for the USDA - NRCS Easements Program Division (EPD), effectively integrating communications protocols and resource allocation methods; streamlined processes led to a 25% enhancement in team productivity and stakeholder engagement
- Monitored and tracked project accomplishments
- Assisted in facilitating the acquisition of GFEs for new team members
- Scheduled, coordinated, and performed User Acceptance Testing (UAT)
- Proactively ensured the agency's needs were met as the project evolved
- Prepared monthly reports for the comprehensive plan and progress of projects
- Consistently collaborate with various teams across multiple trains on the project
- Drafted business requirements, integration points, and workflows for business tools
- Reviewed programs in the legacy system as migration into a new system was adopted
- Successfully improved team goals and objectives, increasing project deliverables by 15%
- Participated in various Sprint and retrospective sessions, and created solutions to achieve success
- Tracked and monitored project timelines, and communicated updates to leadership and stakeholders
- Communicated to management regarding roadmaps of current business plans at various agency levels
- Consulted with contractors, PMs, POs, and SMEs in identifying project requirements, scope, and objectives for individual project components.
- Facilitated regular team meetings to discuss progress updates, address concerns, and maintain open lines of communication among staff members.
IT Project Manager
Inova Health System
05.2019 - 05.2020
- Coordinated imaging process, ensuring technicians met industry standards
- Removed barriers to successful implementation and kept the team focused
- Tracked and maintained warranties and service agreements for IT hardware
- Proactively maintained the program RAID log, resolving identified issues and risks
- Collaborated with project and functional managers in the PMO for resource utilization
- Trained and coached team members to exceed expectations and optimal performance
- Established relationships and coordinated work between diverse teams at Inova locations
- Monitored 72-hour support for new deployments via ServiceNow, meeting SLA for Go-Live
- Provided daily client support, conducted diagnostics, and created FAQs for issue resolution
- Drafted Standard Operating Procedures (SOPs) for End User Devices (EUDs) and deployment teams
- Employed retrospective sessions to reflect on projects and process issues, taking appropriate actions
- Established and maintained vendor relationships, negotiated pricing, and managed asset-related tasks
- Utilized business and project management principles for optimal time management and goal achievement
- Managed Win10 deployment lifecycle, assessed data metrics, and monitored incident resolution for customer satisfaction
- Used the Daily Standup Meetings to encourage collaboration on the project, addressed challenges, and coordinated team activities
- Collaborated on Win10 Deployment – 22,000 Devices, 50+ Applications (clinical and business-critical), O365, LANDesk to SCCM migration
- Developed an organizational change readiness approach using ADKAR methodology to implement O365 across the Inova Health System hospitals and ambulatory sites
- Tracked the assessment of data captured on SCCM and SharePoint against standard metrics defined, by comparing the complete list of software applications against users
- Worked closely with Business Infrastructure Analysts and Business Relationship Managers to understand the project scope of the clients before assessment and data capture
- Managed and executed the Win10 Deployment lifecycle from Assessments, Imaging, Application Rationalization, Testing, QA, Device Deployments, DoD Wipe, and Recycle
- Devised and executed communication plans for the Win10 system-wide upgrade, achieving a high 95% employee satisfaction rate and minimizing disruptions to business operations
- Monitored incident requests and change orders on ServiceNow and escalated issues to responsible teams for tickets to be resolved timely, thereby delivering a better end-user experience
- Delivered accomplishments in incident response and remediation, Go-Live support, system analysis, technical documentation, technology vendor management, customer satisfaction, and team building.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
Senior IT Program Coordinator
E-Panzer Security Consulting
06.2016 - 05.2019
- Provided leadership and guidance to the project team
- Managed stakeholder’s expectations through regular dissemination of information
- Created project documents, and status reports, and monitored the progress of projects
- Responsible for sourcing, procurement of software/hardware, and vendor management
- Worked with project and product teams to develop strategic project management plans
- Engaged in project review meetings to expedite requirements and resolve project issues
- Developed relationships with project owners, IT developers, vendors, and other stakeholders
- Enabled the effective functioning of the software development team using Agile Methodology
- Recognized by clients for excellent service and satisfactory performance on project deliverables
- Analyzed program requirements and recommended solutions to stakeholders and business owners
- Conducted meetings, facilitated communications, and ensured coordination among team members
- Managed task dependencies, deliverables, risks, and other issues throughout the cycle of each project
- Collaborated with the PMO in drafting standard operating procedures (SOPs) and ensured the SOPs were upheld promptly
- Created a change readiness program for a technology replacement project, tailored for 1400 clients and staff, ensuring a smooth organizational transition
- Reviewed RFPs, and SOWs, and provided attention to detail by defining the appropriate steps needed to compile, extract, verify, and maintain data between projects
- Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, under budget, and without compromising the desired results
- Managed application developers to enhance and redevelop applications used by medical professionals, patients, customer service, accounting, and continuous improvement teams.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Project Supervisor
Johns Hopkins Hospital
11.2015 - 02.2018
- Resolved conflicts between IT and construction schedules
- Prioritized a variety of independent assignments and met deadlines
- Facilitated meetings between business owners, IT, and cross-functional teams
- Coached, counseled, and managed the workflow of bargaining unit employees
- Prepared and maintained sensitive records, files, and other employee documents
- Coordinated and implemented immediate changes to project/program scope as needed
- Performed detailed and analytical status, progress, risks, and resource reports daily and weekly
- Responsible for ensuring the needs of IT and construction were met during the facility build-out
- Trained employees on new programs, as the department adopted new methods and techniques
- Followed up on requests for installation and replacement of wireless access points across the hospital
- Planned, scheduled, assigned, directed, and supervised 41 technicians within the facilities project team
- Managed clients and other stakeholders’ needs by actively working to optimize stakeholder satisfaction
- Delivered positive customer service experience, as echoed in high customer satisfaction scores on projects
- Received certificate of excellence for on-time delivery of parallel projects in the Bloomberg building, saving the department $102000
- Collaborated with Project Managers, Product Owners, third-party vendors, mobile engineers, and other teams to research solutions for root causes and other project-related issues
- Managed the design team for a comprehensive redesign of the Mobile and Web-Based QA application, meant to capture QA data across the hospital for efficient user experience
- Led organizational readiness assessments, drafted communication plans and solutions, and addressed risks and resistance to foster swift adoption within business units, ensuring a seamless approach to change
- Supervised third-party designers, implemented the Web and Mobile Staffing Optimization System (SOS) application for tracking staff attendance, and integrated the application with the Kronos v8 application.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Delivered completed projects on time by prioritizing multiple tasks.
Account Manager
Healthcare Services Group
12.2014 - 12.2015
- Planned, scheduled, and followed up on project-related activities
- Prepared improvement plans to ensure customer complaints were resolved promptly
- Responsible for project deliverables and performance management of 19-25 employees
- Attended department head meetings and functioned in assigned committees as required
- Evaluated and recommended purchasing equipment, supplies, and supply chain procedures
- Created weekly project status reports and presented them to all key executives/stakeholders
- Recruited, trained, motivated, evaluated, and managed employees to achieve organizational goals
- Collaborated with leadership to review the project portfolio, gather requirements, and set priorities
- Hired, coached, mentored, and disciplined employees performing below expectations set by the company
- Recognized and awarded for recommending and implementing a cost-saving solution, saving the company $145000 overhead cost semi-annually.
Junior Project Consultant
Surelock Networks
05.2014 - 12.2014
Project Manager
Generation Networks
03.2013 - 05.2014
Assistant Project Manager
Adson Gloview Limited
08.2010 - 02.2013
Education
MBA - Project Management
University of Maryland Global Campus
12.2019
MBA - Human Resources Management
BITS
India08.2012
Bachelor of Science - Business Administration And Management
University of Ado Ekiti
Nigeria10.2008
Skills
- Agile Methodology
- Waterfall Methodology
- Project and Change Management
- Public Speaking and Presentations
- Technology Integration and Analysis
- MS Word, MS Excel, and MS PowerPoint
- Contract Review and Recommendations
- Knowledge of EPIC Software
- Project Planning and Budgeting
- Business Planning and Analytics
- Strategy Execution and Problem Solving
- Project Development and Team Building
- Jira, Confluence, Smartsheet, ServiceNow
- MS Project, MS Visio, SharePoint, VMWare
- Organizational Change
- Operations Management
- Industry Expertise
- Scope Definition
- Project monitoring
- Risk Management
- Project Scheduling
- Communication (Verbal and Written)
Certification
- SAP 6.0 (Human Capital Management)
- Certified Scrum Master (CSM)
- Microsoft Certified Professional (MCP)
- Project Management Professional (PMP)
- Information Technology Service Management (ITSM)
- Information Technology Infrastructure Library (ITIL) v3
Affiliations
Project Management Institute (PMI) – Member
Timeline
Senior Project Consultant
E-Panzer Security Consulting
05.2022 - Current
Program Manager
Genfare
05.2022 - 11.2023
Senior Project Manager
Federal Communications Commission
09.2021 - 05.2022
Senior Program Coordinator
United States Department of Agriculture
09.2020 - 09.2021
IT Project Manager
Inova Health System
05.2019 - 05.2020
Senior IT Program Coordinator
E-Panzer Security Consulting
06.2016 - 05.2019
Project Supervisor
Johns Hopkins Hospital
11.2015 - 02.2018
Account Manager
Healthcare Services Group
12.2014 - 12.2015
Junior Project Consultant
Surelock Networks
05.2014 - 12.2014
Project Manager
Generation Networks
03.2013 - 05.2014
Assistant Project Manager
Adson Gloview Limited
08.2010 - 02.2013
MBA - Project Management
University of Maryland Global Campus
MBA - Human Resources Management
BITS
Bachelor of Science - Business Administration And Management
University of Ado Ekiti
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