Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zita Boakye

Gaithersburg

Summary

Dynamic Human Resources Director with a proven track record at Paramount Assistant Living, specializing in organizational development and conflict resolution. Expert in implementing effective recruitment strategies and HR policies, enhancing employee satisfaction and retention. Adept at data analysis to drive performance management initiatives, fostering a diverse and inclusive workplace.

Overview

12
12
years of professional experience

Work History

Human Resources Director

Paramount Assistant Living
Manassas
05.2018 - Current
  • Formulated organizational development initiatives such as leadership development and career pathing activities.
  • Maintained up-to-date knowledge of industry trends and developments in the field of human resources management.
  • Assisted managers in resolving conflicts between team members by providing mediation services.
  • Monitored employee attendance records to ensure adherence to company policy.
  • Provided guidance on complex labor issues including discrimination, harassment, disability accommodations, leaves of absence.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization's HR management system.
  • Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
  • Served as a point of contact for employees seeking advice or assistance related to HR matters.
  • Developed and implemented human resources policies, procedures, and best practices.
  • Advised executives on best practices related to recruiting, retention, performance management, diversity and inclusion efforts.
  • Prepared reports on personnel activity including hiring trends, staff turnover rates, and other relevant metrics.
  • Collaborated closely with department heads on strategic planning initiatives related to workforce optimization.
  • Established an effective system for tracking employee attendance records and administering disciplinary actions when necessary.
  • Monitored compliance with federal and state regulations regarding employment standards such as minimum wage requirements.
  • Created job descriptions and evaluated job classifications to ensure fair pay practices.
  • Developed and implemented human resources policies and procedures.
  • Oversaw payroll processing functions to ensure accuracy of payments made to employees.
  • Organized educational workshops to promote safety awareness among staff members.
  • Analyzed employee performance data to identify areas of improvement and develop strategies for advancement.
  • Performed regular audits of personnel files for accuracy and completeness according to company policy.
  • Provided advice on career development opportunities within the organization.
  • Provided support during labor disputes by representing the organization at hearings or meetings with unions or government agencies.
  • Managed recruitment, selection, onboarding and training processes for new employees.
  • Developed user-friendly employee handbook for easier updating and maintenance.
  • Conducted exit interviews and recorded employee feedback for use in retention strategy development.
  • Answered employee questions regarding health benefits and 401k options.
  • Tracked programs closely to assess usefulness and make proactive changes to meet changing demands.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.

Human Resources Administrator

Meineke Car Care
Stafford
06.2018 - 08.2022
  • Maintained employee records, ensuring accuracy and confidentiality of all documents.
  • Answered questions from current or potential employees regarding benefits packages or other HR related matters.
  • Organized company events such as team-building activities or holiday parties.
  • Coordinated training sessions for employees on topics such as safety, sexual harassment prevention.
  • Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
  • Developed and implemented recruitment strategies to attract highly qualified candidates.
  • Compiled data from various sources to prepare statistical reports on human resources activity.
  • Monitored compliance with employment laws and regulations.
  • Developed job postings for open positions and managed applicant tracking system.
  • Ensured compliance with federal, state, and local laws related to employment practices.
  • Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
  • Provided assistance in the performance management process, including setting goals and objectives.
  • Conducted exit interviews to determine reasons for employee departures.

Human Resources Manager

Chimes VA
Fairfax
07.2013 - 12.2018
  • Organized team building activities to foster collaboration among staff members.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Assisted in developing succession planning strategies for key positions within the organization.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Implemented organizational change initiatives effectively while minimizing disruption in operations.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Ensured compliance with federal, state and local employment laws.

Education

MBA - Human Resource

Western Governors University
Salt Lake City, UT
12-2026

BBA - Human Resource

Methodist University
Accra, Ghana
06-2012

Skills

  • Employee training
  • Payroll administration
  • Recruitment strategies
  • Employee relations
  • Organizational development
  • Performance management
  • Conflict resolution
  • Regulatory compliance
  • Data analysis
  • HR policy development
  • Diversity and inclusion
  • Recordkeeping
  • Workforce planning
  • HR policies implementation
  • Career pathing

Timeline

Human Resources Administrator

Meineke Car Care
06.2018 - 08.2022

Human Resources Director

Paramount Assistant Living
05.2018 - Current

Human Resources Manager

Chimes VA
07.2013 - 12.2018

MBA - Human Resource

Western Governors University

BBA - Human Resource

Methodist University

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Zita Boakye