Summary
Overview
Work History
Education
Skills
Timeline
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Zoey Douglass

Bel Air

Summary

Excelling in customer service and beer knowledge. Skilled in staff training and promotional event development, I enhance guest experiences while maintaining cleanliness and operational efficiency. My engaging personality and expertise in food pairing drive customer satisfaction and loyalty.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Beertender

Slate Farm Brewery
06.2022 - Current
  • Delivered exceptional customer service by engaging patrons and providing detailed beer knowledge.
  • Operated bar equipment efficiently, ensuring optimal performance during peak hours.
  • Trained and mentored new staff on brewery operations and customer engagement strategies.
  • Maintained cleanliness and organization of the bar area to adhere to health standards.
  • Developed and implemented promotional events to enhance customer experience and increase sales.
  • Collaborated with kitchen staff to pair food offerings with appropriate beer selections for enhanced dining experiences.
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.

Host

Millers Ale House Bar and Grill
01.2021 - 06.2022
  • Welcomed guests and managed reservations to ensure smooth dining experiences.
  • Coordinated seating arrangements, optimizing table turnover while maintaining guest comfort.
  • Assisted in training new hosts, fostering knowledge of service standards and protocols.
  • Collaborated with kitchen and wait staff to ensure timely service delivery during peak hours.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.

Host/ Togo

Chili's Bar and Grill
03.2018 - 12.2021
  • Welcomed guests upon arrival, ensuring a positive first impression.
  • Managed seating arrangements to optimize table turnover and guest flow.
  • Coordinated waitlists efficiently, improving customer experience during peak hours.
  • Trained new hosts on operational procedures and customer service standards.
  • Monitored dining area to maintain cleanliness and readiness for incoming guests.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Accounting And Finance

C Miltion Wright High School
Bel Air, MD
03-2021

Skills

  • Cleanliness and hygiene
  • Maintaining equipment
  • Pouring techniques
  • Food pairing recommendations
  • Social media marketing
  • Menu development
  • Promotional skills
  • Beer tasting
  • Customer service
  • Engaging personality
  • Outgoing personality
  • Customer service expertise
  • Food preparation
  • Cash register operation
  • Handling difficult customers
  • Food service
  • Hospitality service expertise
  • Staff management
  • Menu memorization
  • Payment processing
  • New hire training
  • Food running
  • Changing beer kegs

Timeline

Beertender

Slate Farm Brewery
06.2022 - Current

Host

Millers Ale House Bar and Grill
01.2021 - 06.2022

Host/ Togo

Chili's Bar and Grill
03.2018 - 12.2021

Accounting And Finance

C Miltion Wright High School

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Zoey Douglass