Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

Zoya Ahmed

Highland

Summary

Motivated and adaptable professional with a strong foundation in client service, administrative operations, and healthcare environments. Proven ability to manage high-stakes transactions, maintain detailed records, and communicate effectively with diverse populations. Experienced in fast-paced, multitasking roles including real estate and clinical shadowing. Eager to contribute to a hospital setting in an administrative, technical, or patient-facing capacity.

Overview

6
6
years of professional experience

Work History

Real Estate Agent – Buyer & Seller Representative

Keller Williams Realty Centre
Columbia
01.2025 - Current
  • Represent residential buyers and sellers, closing $1.5 million in volume in June 2025.
  • Coordinate contracts, scheduling, negotiations, and client communications from initial contact through closing.
  • Maintain compliance with legal procedures and confidentiality agreements.
  • Manage a high volume of documents and tasks across multiple platforms to meet fast-paced client timelines.

Real Estate Agent

Cummings & Co. Realtors
Ellicott City
08.2024 - 01.2025
  • Supported clients throughout the home buying and selling process in a competitive market.
  • Utilized CRM and marketing tools to generate leads and deliver client updates.
  • Gained hands-on experience in client service, problem-solving, and professional documentation.

Manager

Kumon
Laurel
04.2019 - 01.2024
  • Worked with students to help each understand the classroom material and homework assignments.
  • Used positive reinforcement techniques to encourage and motivate students.
  • Worked with young children ages 4 and up on math and reading.
  • Taught advanced reading comprehension skills to older students.
  • Built and maintained rapport with students through active listening and clear communication.
  • Collaborated with students, teachers, and parents to determine student needs and develop tutoring plans.
  • Spoke with parents about their child's progress in the program and helped them better understand the process.
  • Registered students into the program by speaking with families about program benefits.

Shadowing Student – Pediatric Dentistry

Shiny Chompers
Ellicott City
03.2021 - 04.2021
  • Observed a range of pediatric procedures including sealants, fluoride treatments, pulp therapies, and space maintenance.
  • Assisted clinic staff with setting up operatory rooms, sterilizing instruments, and managing patient flow during busy clinic hours.
  • Practiced behavior management techniques such as “Tell-Show-Do” and positive reinforcement to ease dental anxiety in children.
  • Witnessed the importance of early intervention and preventive care in establishing lifelong oral health habits.
  • Communicated with parents to better understand their concerns and to observe how treatment plans are tailored to family dynamics.
  • Gained appreciation for the unique challenges of pediatric dentistry, including working with special needs and non-verbal patients.
  • Learned how to create a welcoming and playful environment that helps young patients build trust with dental providers.

Shadowing Student – Oral Surgery & Prosthodontics

ClearChoice Dental Implant Center
Columbia
12.2020 - 04.2021
  • Shadowed a maxillofacial surgeon and prosthodontists in a state-of-the-art clinical setting, following patient cases from initial consultation to post-operative care.
  • Assisted with minor clinical tasks such as suture cutting, instrument passing, and tray preparation under direct supervision.
  • Observed complex surgical procedures including extractions, implant placements, bone grafts, and full-mouth rehabilitations.
  • Developed a working knowledge of diagnostic imaging tools, such as panoramic and cone beam CT scans, and their role in treatment planning.
  • Learned to adjust communication styles to accommodate elderly patients, gaining insight into the psychosocial aspects of patient care.
  • Observed the prosthodontic process from impression taking to the final delivery of implant-supported dentures and crowns.
  • Engaged with the dental lab team to understand the design, function, and esthetics of prosthetic components.
  • Gained valuable exposure to interdisciplinary teamwork and patient-centered care in a high-volume implant practice.

Education

Bachelor of Arts - Biological Sciences, Print Media

University of Maryland, Baltimore County (UMBC)
05.2023

Skills

  • Patient & Client Communication
  • Appointment Scheduling & Coordination
  • Electronic Document Management
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • CRM & Workflow Tools (eg DocuSign, Dotloop)
  • Organization & Time Management
  • HIPAA Awareness (training-ready)
  • Adaptability in High-Pressure Environments
  • Contract negotiation
  • Client relationship management
  • Transaction coordination
  • Effective communication

Availability

Available full-time or part-time for administrative, technical, and front desk positions in a hospital or clinical setting. Willing to obtain certifications such as HIPAA or CPR upon request.

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
French
Limited

Timeline

Real Estate Agent – Buyer & Seller Representative

Keller Williams Realty Centre
01.2025 - Current

Real Estate Agent

Cummings & Co. Realtors
08.2024 - 01.2025

Shadowing Student – Pediatric Dentistry

Shiny Chompers
03.2021 - 04.2021

Shadowing Student – Oral Surgery & Prosthodontics

ClearChoice Dental Implant Center
12.2020 - 04.2021

Manager

Kumon
04.2019 - 01.2024

Bachelor of Arts - Biological Sciences, Print Media

University of Maryland, Baltimore County (UMBC)

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Zoya Ahmed