Zubeyde Bodur
Baltimore
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Towson Smile Care
09.2022 - Current
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Checked patients in and screening for COVID.
- Filling out and scheduling patient appointments.
- Verified dental insurances.
- Managing excel spreadsheets with patient follow thought on outstanding rebatement and recall.
- Navigates well though Softdent and Kodak Dental.
Call Center Customer Service Representative
TransCore
10.2020 - 09.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Shift Leader
Dunkin Dounts
02.2017 - 10.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
Patapsco High School & Center For Arts
Baltimore, MD06.2018
Skills
- Attention to Detail
- Scheduling
- Database Coordination
- Healthcare Operations
- Time Management
- Insurance Practices
- Healthcare System Navigation
- Insurance Form Processing
- Multi-Line Telephone Systems
- Appointment Confirmation
- Customer Service
- Word Processing
- Answering Questions
- Organizational Skills
Timeline
Patient Coordinator
Towson Smile Care
09.2022 - Current
Call Center Customer Service Representative
TransCore
10.2020 - 09.2022
Shift Leader
Dunkin Dounts
02.2017 - 10.2020
High School Diploma -
Patapsco High School & Center For Arts
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