Zulma Marroquin
Beltsville
Summary
I am a dedicated, results-driven professional with a strong work ethic and a passion for continuous improvement. Eager to apply my skills and knowledge to enhance business performance, I thrive both independently and in collaborative team environments. I quickly adapt to new processes, identify opportunities for greater efficiency, and consistently focus on delivering high-value outcomes. My goal is to support organizational success by aligning with company objectives, and driving measurable results.
Overview
2026
2026
years of professional experience
Work History
Dental Front Desk
Marys' Center
Washington
05.2014 - Current
- Welcome, participants and visitors, to Mary's Center.
- Help uninsured participants apply for Mary's Center sliding fee.
- Verify insurance eligibility, copay, and benefits.
- Submit preauthorization
Bank Teller
Bank of America
Adelphi
01.2006 - 04.2014
- Informed and educated customers on how to conduct simple transactions through ATM.
- Issued cashier’s checks and money orders.
- Balanced cash drawers and ATM machines daily.
- Assisted customers with online banking, mobile banking, and bill pay.
- Maintained up-to-date knowledge of bank products and services.
- Developed strong customer relationships by providing friendly, accurate and efficient service.
- Assisted customers with financial transactions such as deposits, withdrawals, transfers, and loan payments.
Dental Coordinator
Mary's Center
Washington
- Completed billing accurately and within established deadlines.
- Professionally handled participants' complaints and responded to inquiries in a timely manner.
- Reviewed, submitted, and processed dental claims, including follow-up on returned or denied claims.
PCN Manager
Mary's Center
Silver Spring
- Oversee all front desk operations, including scheduling, correspondence, and phone communications.
- Create, manage, and supervise daily task lists to ensure a smooth office workflow.
- Handle participant inquiries, questions, and complaints, providing timely, and professional resolutions.
- Onboard, train, and manage front desk and administrative team members.
- Manage inventory and submit requisitions for clinical and administrative supplies, ensuring operational readiness.
Education
High School Diploma -
High Point Hight School
Beltsville, MD05-2007
Skills
- Customer service
- Fluent in Spanish
- Communications
- Participants' relations
- Time management
- Administrative skills
- Computer literacy
Timeline
Dental Front Desk
Marys' Center
05.2014 - Current
Bank Teller
Bank of America
01.2006 - 04.2014
Dental Coordinator
Mary's Center
PCN Manager
Mary's Center
High School Diploma -
High Point Hight School