Zyanne Smith
Baltimore
Summary
Inspiring student with goals of becoming an Medical laboratory technician. I am currently employed at Banfield pet hospital, but have found my passion for Medical Laboratory Technology. Although I love veterinary medicine. My true calling is human medicine. I am determined to get into this field so that I can be an asset to your community. I believe that I will be a perfect addition to your company as I already have experience dealing with lab analysis.
Overview
1
1
year of professional experience
Work History
Veterinary Assistant
Banfield The Pet Hospital
07.2024 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided customer support to clients, answering questions and addressing concerns.
- Educated clients on post-surgical care and nutrition.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Maintained clean and safe animal living areas.
- Monitored laboratory animal behavior and health.
- Performed testing and completed blood counts.
- Prepared and administered diets and feedings according to instructions.
- Kept detailed records of animal treatments and medications.
- Monitored vital signs and provided nursing care for animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Collected and processed samples for laboratory testing.
Client Service Representative
Fullerton Animal Hospital
12.2023 - 07.2024
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Handled customer service inquiries in person, via telephone and through email.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Associate of Applied Science - Medical Laboratory Science
The Community College of Baltimore County
Essex, MD05-2026
High School Diploma -
High Point High School
Beltsville, MD05-2020
Skills
- Appointment Scheduling
- Data entry proficiency
- Office Administration
- Medical Billing
- Customer Service
- Payment Collection
- Microsoft Word
- Communication
- Teamwork
- Problem solving
Timeline
Veterinary Assistant
Banfield The Pet Hospital
07.2024 - Current
Client Service Representative
Fullerton Animal Hospital
12.2023 - 07.2024
Associate of Applied Science - Medical Laboratory Science
The Community College of Baltimore County
High School Diploma -
High Point High School
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