Alexander Kibera Ndungu
baltimore
Summary
Reliable Restoration Technician with a extensive background conducting restoration activities on various buildings that have been damaged by fire, mold, water and weather. Adept at performing water extraction, floor drying, mildew, and mold remediation and decontamination. An excellent communicator with great time management and customer service skills.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Mitigation Technician
First Choice Services
Baltimore
12.2024 - Current
- Conducted emergency disaster response, performing debris removal, cleaning, and demolition as needed.
- Adhered to federal, local, and company policies regarding safety and material handling.
- Focused on preserving property and preventing further damage effectively.
- Oversaw cleanup operations while providing direction and support to mitigation team and homeowners.
Hardware & Software Technician
Independant Contractor
Nairobi
08.2014 - 08.2024
- Diagnosed and repaired hardware issues for desktops, laptops, and peripheral devices.
- Installed and configured software applications and operating systems for optimal performance.
- Provided technical support for software-related issues, focusing on troubleshooting and user training.
- Managed IT equipment inventory and coordinated with vendors for repairs and replacements.
- Delivered comprehensive technical support to end-users, addressing hardware, software, and network issues.
- Documented support requests and resolutions to enhance knowledge base for future reference.
- Assisted with setup and deployment of new hardware and software for staff efficiency.
- Conducted training sessions on IT best practices and effective system usage.
CCTV Configuration and Installation
Dawson Clark Limited
Nairobi
08.2014 - 07.2024
- Planned and installed CCTV systems for residential and commercial properties, ensuring optimal camera placement and wiring.
- Configured DVR/NVR systems and IP cameras to maximize coverage and recording quality.
- Conducted comprehensive system tests, delivering training on usage and maintenance to clients.
- Performed routine maintenance and troubleshooting for existing CCTV installations to enhance reliability.
- Installed over 1,000 cameras across various client environments, including hotels, casinos, warehouses, schools, and businesses.
- Executed largest installation at a beach hotel in Mombasa, Kenya, featuring 300 cameras over a 22-acre complex.
IT Technician
Promin Consultants
Nairobi
01.1999 - 07.2014
- Designed, implemented, and managed network infrastructure comprising switches, routers, and firewalls.
- Monitored network performance, troubleshooting issues to ensure high availability.
- Conducted routine security assessments, implementing updates and patches as necessary.
- Provided technical support for network issues while collaborating with internal teams and clients.
- Installed and configured computer hardware and software to enhance functionality.
- Diagnosed and troubleshot technical problems to maintain system integrity.
- Repaired or replaced faulty components to ensure optimal performance.
- Upgraded computer systems to improve overall efficiency.
Hardware & Software Technician
FLEXTECH INTERACTIVE
NAIROBI
01.1997 - 12.1999
- Diagnosed and repaired hardware issues across desktops, laptops, and peripherals.
- Installed, configured, and updated software applications and operating systems.
- Provided technical support for software-related issues, including troubleshooting and user training.
- Managed IT equipment inventory and coordinated with vendors for repairs and replacements.
- Delivered technical support to end-users, resolving hardware, software, and network challenges.
- Documented support requests and resolutions, enhancing knowledge base for future use.
- Assisted in setup and deployment of new hardware and software for staff.
- Conducted employee training sessions on IT best practices and system usage.
Education
Some College (No Degree) - Electrical and Electronics Engineering
University of Nairobi
Kenya12-1997
Strathmore High School -
Strathmore High School
Nairobi, Kenya01.1990
Skills
- Network administration
- CCTV installation and maintenance
- Hardware and software troubleshooting
- Technical support
- System security
- CCTV system design
- Camera installation
- Signal transmission
- Recording and storage
- System integration
- Configuration and setup
- Project management
- Problem solving
- Attention to detail
Certification
• Microsoft Certified Systems Engineer, 2000
• Certificate in Computer Forensics and Investigations - NCC UK
• Certified Public Accountant (CPA) part 1
• Hikvision, Axis and Dahua CCTV systems Installer and integrator
• Certificate in Computer Forensics and Investigations - NCC UK
• Certified Public Accountant (CPA) part 1
• Hikvision, Axis and Dahua CCTV systems Installer and integrator
Timeline
Mitigation Technician
First Choice Services
12.2024 - Current
Hardware & Software Technician
Independant Contractor
08.2014 - 08.2024
CCTV Configuration and Installation
Dawson Clark Limited
08.2014 - 07.2024
IT Technician
Promin Consultants
01.1999 - 07.2014
Hardware & Software Technician
FLEXTECH INTERACTIVE
01.1997 - 12.1999
Some College (No Degree) - Electrical and Electronics Engineering
University of Nairobi
Strathmore High School -
Strathmore High School