Alexandra DeClement-Cussins

Provide design support for designers, greet customers, maintain and manage the showroom.

Shadow and learn from designers who specialize in kitchen and baths

• Product training
• 2020 Design training
• Process/ systems training
• Field experience
• Showroom management training
• General design and sales training

Greet visitors, help them navigate through an office, and supply them with refreshments as they wait.

Answered all incoming calls from customers and employees from other locations

• Recorded customer inquiries and emailed to necessary personnel
• Processed customer credit card transactions
• Managed documentation for check and cash payments
• Promoted hospitable customer service
• Trained new personnel
• Assisted customers on the phone with reaching service and sales
• Assisted in directing calls to management as needed

Martial Arts studio offering group classes to adults and children in Tae Kwon Do, Jiu Jitsu and boxing.

• Lead classes of 5-25 students for adults and children (ages 4-14)
• Conducted 1:1 coaching with new students
• Coordinated and planned classes with other instructors
• Addressed contentious situation with parents/students tactfully and appropriately
• Processed membership payments
• Coordinated introductory lessons with prospective students
• Performed administrative tasks necessary to ensure smooth and efficient studio operations