Alyssa Crouch
Member Service Representative
Lusby
Summary
Detail-oriented professional seeking a new career path after successfully managing responsibilities of stay-at-home mom. Skilled in planning, data entry, computer proficiency, administrative tasks, coordination, and financial management. Known for exceptional decision-making abilities and handling multiple tasks simultaneously. Motivated and hardworking with strong work ethic, capable of performing effectively both independently and as part of a team.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Cedar Point Federal Credit Union
01.2023 - 01.2024
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
Assistant Teacher
Riversong Christian Learning Center
06.2022 - 01.2023
- Monitored and reported student progress and development for 10+ students daily.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Oversaw classroom operations during teacher and parent meetings.
- Supervised recess, lunch and daily student intake and dismissal.
Marketing Manager/Content Creator
Jesuslovesco
01.2022 - 10.2022
- Create and execute 3+ social media content daily and 5+ weekly emails.
- Manage content calendar and daily mail.
- Manage 3+ accounts and track content performance using social media marketing tools including Google Analytics, Facebook Insights, and Instagram Insights.
- Monitor online presence of company's brand and engage with users, strengthening customer relationships.
- Maintained complete database of files, contacts and project materials.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Executed record filing system to improve document organization and management.
- Interacted with vendors to purchase and set up equipment and services.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
Assistant Teacher
Inspired Minds
02.2021 - 06.2022
- Monitored and reported student progress and development for 10+ students daily
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Assisted in lessons, curriculum and homework planning.
- Assisted in implementation of new learning tools, systems and materials.
- Supported teacher in preparing individualized learning plans for underperforming students.
Stylist, Assistant Manager
Sport Clips
02.2018 - 02.2021
- Maintained 60-75% repeat clients by maintaining professional and tidy salon
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
- Used scissors, trimmers, clippers and razors on over 120+ customers weekly
- Oversaw store operations by counting cash drawers, depositing bank deposits, reviewing equipment management and supervising staff
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on
- Restocked supplies and submitted purchase orders to maintain stock levels
Education
High School Diploma -
North Point High School
Waldorf, MD 08.2013 - 2018.07
Skills
Time management
Attention to Detail
Administrative support
Customer and client relations
Expense reporting
Strategic planning
Marketing and advertising
Organization, prioritizing and multi-tasking
Scheduling and calendar management
Financial Management
Flexible and Adaptable
Analytics and reporting
Timeline
Member Service Representative
Cedar Point Federal Credit Union
01.2023 - 01.2024
Assistant Teacher
Riversong Christian Learning Center
06.2022 - 01.2023
Marketing Manager/Content Creator
Jesuslovesco
01.2022 - 10.2022
Assistant Teacher
Inspired Minds
02.2021 - 06.2022
Stylist, Assistant Manager
Sport Clips
02.2018 - 02.2021
High School Diploma -
North Point High School
08.2013 - 2018.07
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